Amaryllis Perry
Columbus
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Motivated to maintain customer satisfaction and contribute to company success. Detail-oriented associate with experience handling store revenues. Balanced company accounts, counted registers and communicated with banks and vendors regarding payments and cash assets. Dedicated to accurate, ethical handling of company income and accounts.
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Member Service Representative
CME Federal Credit Union
05.2022 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted members with account management, ensuring accurate information and seamless transactions.
- Educated members on products and services, enhancing their understanding and usage.
- Conducted regular training sessions to enhance team's product knowledge and service skills.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Trained staff on operating procedures and company services.
Cash Office/Customer Service Representative
Giant Eagle
02.2014 - Current
- Trained new team members in cash register operation, stock procedures and customer services.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Prepared and checked cashier register tills.
- Organized cash movements between offices and to or from banks.
- Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
- Produced and filed payroll reports every Sunday.
- Managed payroll for employees at different locations.
- Reported payroll utilizing smart track and administered employee benefits.
- Worked with HR staff to accurately track and update paid time off.
Educational Aide
Groveport Madison School Dist
09.2021 - 03.2022
- Customized small groups and individual classroom activities based on differentiated learning needs.
- Cleaned and organized classrooms, materials, and supplies.
- Supervised children and participated with children in activites.
Education
Data Entry & Business Management -
Franklinton Technical School
Columbus, OH2006
High School Diploma -
West High School
Columbus, OH06.2005
Skills
- Customer service
- Sorting and Filing
- Sales and upselling
- Cash Drawer Reconciliation
- Data Entry
- Recordkeeping and Documentation
- Supervising Student Activities
- Punctual and Dependable
Timeline
Member Service Representative
CME Federal Credit Union
05.2022 - Current
Educational Aide
Groveport Madison School Dist
09.2021 - 03.2022
Cash Office/Customer Service Representative
Giant Eagle
02.2014 - Current
High School Diploma -
West High School
Data Entry & Business Management -
Franklinton Technical School
Awards
- Employee of the month
- Training Parnter
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