AMARYLLIS SEPULVEDA
Lake Hopatcong
Summary
- Compassionate Patient Care Coordinator with understanding of hospital operations and patient care. Strong background in coordinating between patients, healthcare professionals, and insurance companies to ensure seamless service. Skills include problem-solving abilities, communication skills, and empathy towards patients' needs. Impact made includes streamlining administrative processes, improving patient satisfaction rates, and enhancing team collaboration in previous roles.
- Compassionate Patient Care Coordinator known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possesses strong communication, problem-solving, and organizational skills, vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Patient Care Coordinator
Morris Sussex Oral Surgery Associates
Mount Arlington
09.2022 - Current
- Coordinated patient scheduling, check-in, and check-out processes to enhance efficiency.
- Managed office logistics by organizing appointments, maintaining files, and processing payments.
- Greeted visitors and initiated triage processes to optimize patient flow.
- Verified and updated client demographic information while respecting personal boundaries.
- Adhered to strict HIPAA guidelines to ensure patient privacy protection.
- Conducted thorough reviews of patient histories during follow-up appointment scheduling.
- Executed all tasks in compliance with established company policies and procedures.
Customer Service Representative
Lab Q
Budd Lake
03.2021 - 09.2022
- Established customer service policies to exceed industry standards.
- Enhanced customer support through collaborative service environments and targeted initiatives.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Responded promptly to customer calls, minimizing on-hold wait times.
- Actively listened to customers, resolving concerns swiftly and escalating major issues when necessary.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Desk Receptionist
ImageCare of Morristown
Morristown
01.2020 - 03.2020
- Managed multi-line phone system, directing calls to appropriate staff members effectively.
- Scheduled and confirmed patient appointments, surgeries, and medical consultations efficiently.
- Greeted visitors upon their visit and directed them accordingly.
- Transmitted correspondence and medical records via mail, email, and fax accurately.
- Maintained organized medical records and correspondence files to ensure easy access.
- Operated office equipment and utilized software applications for report preparation.
- Prepared invoices, financial statements, letters, and case histories with precision.
Customer Service Representative
NJ 2-1-1 Partnership
East Hanover
07.2017 - 08.2017
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer service questions.
- Updated databases with new and modified customer data.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer service questions.
Recreational Assistant
Regency Grande Nursing & Post-Acute Rehabilitation Center
Dover
01.2016 - 06.2017
- Manage the daily operations of recreational facilities.
- Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
- Take residents on community outings.
- Supervised and coordinated the work activities of personnel.
- Encouraged positive social interaction between participants.
- Gathered, operated, and maintained equipment and supplies necessary for planned activities.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Assisted with the planning and implementation of recreational activities.
Education
Associate of Applied Science - Cardiovascular Technician
Eastwick College
Ramsey, NJ12-2026
Bachelor of Science - Business Management
Berkeley College
Woodland Park, NJ04.2025
Associate of Applied Science - Health Services Administration
Berkeley College
Woodland Park, NJ12-2020
Skills
- Patient Care Coordination
- Calendar Management
- Medical Terminology
- Health Records Management
- Customer Service and Support
- Office Administration
- Shipping and Receiving
- Microsoft Office Proficiency
- Effective Communication Skills
- Appointment Scheduling
- Office Management
- Healthcare Compliance
Languages
- Spanish, Native or Bilingual
- English
Certification
- Phlebotomy
Languages
English
Full Professional
Spanish
Professional
Timeline
Front Desk Receptionist/Patient Care Coordinator
Morris Sussex Oral Surgery Associates
09.2022 - Current
Customer Service Representative
Lab Q
03.2021 - 09.2022
Front Desk Receptionist
ImageCare of Morristown
01.2020 - 03.2020
Customer Service Representative
NJ 2-1-1 Partnership
07.2017 - 08.2017
Recreational Assistant
Regency Grande Nursing & Post-Acute Rehabilitation Center
01.2016 - 06.2017
Associate of Applied Science - Cardiovascular Technician
Eastwick College
Bachelor of Science - Business Management
Berkeley College
Associate of Applied Science - Health Services Administration
Berkeley College
Similar Profiles
Zaira CanoZaira Cano
Dental Coordinator/Billing Coordinator at Morris Oral SurgeryDental Coordinator/Billing Coordinator at Morris Oral Surgery
Marion GipsonMarion Gipson
Oral Surgery Assistant at Oral Surgery Associates of South TexasOral Surgery Assistant at Oral Surgery Associates of South Texas
SYDNEY RUSKINSYDNEY RUSKIN
Clinical Assistant at Oral and Maxillofacial Surgery Associates of MichiganClinical Assistant at Oral and Maxillofacial Surgery Associates of Michigan
Shirley SpoonerShirley Spooner
Business Administrator at US Payment Services, LLCBusiness Administrator at US Payment Services, LLC
Mohamed AbuzaidMohamed Abuzaid
FINANCE MANAGER at OPEN ROAD VOLKSWAGENFINANCE MANAGER at OPEN ROAD VOLKSWAGEN