Amaryon Thelon
Aloft Hotel
Duluth,GA
7
years of professional experience
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Work History
Front Office Supervisor
5 Years 5 Months- Resolving guests' inquiries and complaints, promptly enhancing overall satisfaction
- Managed high volume phone calls, greeted guests, and oversaw office budget management.
- Facilitated communication between hotel guests and property management. with hotels guests and property management
- Facilitated training and development of new team members to enhance team effectiveness.
- Assists sales team with group bookings and services
- Conducts daily audits of front desk operations to ensure compliance with hotel policies and procedures
- Executed front office and administrative tasks to ensure smooth operations.
- Operating credit card authorization systems and identification verification
Medical Receptionist Supervisor
3 Years 8 Months- Handled incoming calls, managed inventory, and maintained reception area to ensure smooth operation
- Streamlined patient check-in processes, enhancing overall office efficiency
- Assisted in training new staff on the office procedures and software systems for enhanced proficiency
- Processed patients' payments and provided electronic health records
- Conducted insurance verification for patient procedures to ensure coverage.
- Completed accurate documentation for doctors' visits and medical transcriptions
- Streamlined patient check-in processes to improve overall office efficiency
Customer Service Agent
2 Years 9 Months- Managed high volume inbound and outbound calls.
- Managed high-volume inbound and outbound calls.
- Provided technical support to customers.
- Maintained accurate records of customer interactions and transactions, facilitating efficient follow-up.
- Contributed to team goals and initiatives, enhancing overall customer satisfaction through collaborative efforts.
- Responded to customer phone inquiries, providing accurate information and assistance., providing information and resolving issues, enhancing remote customer service.
- Contributed to team goals and initiatives to improve customer satisfaction.
Accounts Payable Assistant
2 Years 9 Months- Processed invoices to ensure timely vendor payments, contributing to strong vendor relationships.
- Reconciled vendor statements to maintain accurate accounting records.
- Streamlined workflows for invoice approvals, enhancing overall payment processing efficiency.
- Utilized accounting software to maintain up-to-date financial data and reports.
- Identified and resolved discrepancies in payment records, maintaining accuracy and preventing future issues.
- Assisted in month-end closing activities to support financial reporting accuracy.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Education
Degree - Business
Expected
Diploma - Business
- Graduated
- GPA: 3.5 GPA
Skills
Front Office Operations
Office Administration
Staff Management
Training and Development
Customer Service
Data Analysis
Office management
Data Entry
Problem-solving
Multitasking proficiency
Conflict Resolution
Multitasking
Timeline
Medical Receptionist Supervisor
Atlanta Gynecology and Obstetrics
06.2022 - 02.2026Read More
Customer Service Agent
CVS
04.2022 - 01.2025Read More
Front Office Supervisor
Aloft Hotel
04.2021 - CurrentRead More
Accounts Payable Assistant
Trio Healthcare
06.2019 - 03.2022Read More
Norcross High School
Diploma from Business
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Kennesaw State University
Degree from Business
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