AMASA HARRIS
Mobile,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Briggs Equipment
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained up-to-date knowledge of product and service changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
COMMUNICATIONS OFFICER
Daphne Police Department
08.2021 - Current
- Responds to emergency and non-emergency calls from the public by dispatching police response; communicates with callers to obtain accurate and essential information; may handle multiple emergency calls simultaneously; analyzes information collected to determine the appropriate response unit; uses a two-way radio, telephone messages, and multi-line phone systems.
- Enters call information into the computer using a Computer-Aided Dispatch (CAD) System, and NCIC/ACJIC systems; ensures accuracy of information entered while maintaining contact with the reporting party so the original call is regularly updated
- Continually relays and records accurate, updated information to necessary parties as received in order to assist with establishing priority and timely response to calls; records vital information; inputs and retrieves computerized data
- Notifies supervisor of all emergency and serious complaints and calls.
- Enters new warrants into computer system; purges warrant recalls from database; performs driver’s license checks on new warrants to retrieve expiration dates; retrieves criminal and driver histories for officers, jail staff, and the court system, as needed.
- Monitors camera system for security of employees, visitors, and prisoners
- Receives and dispatches calls for animal control
- Assists other police divisions as necessary when not actively responding to a call.
- Serves as receptionist and switchboard operator, and receives and disburses phone messages as necessary.
- Attends training and/or meetings
- Performs other related duties as assigned
Corrections Officer
Mobile County Metro Jail
12.2018 - 08.2021
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility
- Maintained safety and security of staff and the public by applying defensive techniques and physical restraints
- Supervised activities of inmates during breakfast, lunch, dinner and recreation time
- Mitigated the risk of behavioral disorders by taking preventive measures
- Maintained order, responded to emergencies and enforced federal and local laws
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
Assistant Program Director
Trinity Learning Center
08.2017 - 12.2018
- Maximized revenue by identifying key long-term growth initiatives
- Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system
- Motivated and led team members to work together to achieve common performance and profitability targets
- Organized and updated all documents related to project
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
ASSISTANT MANAGER
SHOE SHOW
01.2013 - 08.2017
- Shift supervising, money handling, opening/closing of the store and banking procedures
- Aid customers in locating merchandise
- Oversee ordering, receiving and checking of goods from suppliers, rapidly addressing and resolving any errors to ensure optimal stock levels at all times
- Scheduling, checking inventory, stocking
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Supervised team of 6 employees and provided feedback on performance.
Education
Bachelor of Science - Sociology
University of Mobile
Associate In Applied Science - Education
Bishop State Community College
Mobile, ALSkills
- P>Problem-solving skills
- P>Written and verbal communication
- P>Service dispatch
Data Entry
Microsoft Excel
Payment Processing
Scheduling
Follow-up skills
Call Management
Certification
First Aid/CPR
Microsoft Office Certified
NCIC Certification
Timeline
Customer Service Representative
Briggs Equipment
11.2021 - Current
COMMUNICATIONS OFFICER
Daphne Police Department
08.2021 - Current
Corrections Officer
Mobile County Metro Jail
12.2018 - 08.2021
Assistant Program Director
Trinity Learning Center
08.2017 - 12.2018
ASSISTANT MANAGER
SHOE SHOW
01.2013 - 08.2017
Bachelor of Science - Sociology
University of Mobile
Associate In Applied Science - Education
Bishop State Community College
First Aid/CPR
Microsoft Office Certified
NCIC Certification
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