AMASEE ALAZZAWI
Al Yamama Health Insurance Company
Knoxville,TN
3
Languages
1
Certification
22
years of professional experience
Strategic operations and project coordination leader with over 10 years of experience in banking, telecommunications, health insurance, education, retail, and humanitarian sectors. Expertise in team leadership, complex operations management, and cross-functional stakeholder coordination. Proven skills in HR collaboration, employee services, and call center operations, complemented by multilingual communication in Arabic, English, and French.
Work History
Head of Health Insurance Department
5 Months- Manage and oversee health insurance operations for insured employees, ensuring compliance with approved policies and coverage terms.
- Coordinated with HR departments, insurance providers, and medical service networks on enrollment, renewals, eligibility, and employee inquiries to ensure seamless operations.
- Follow up on policy validity, coverage updates, and utilization issues, ensuring accurate documentation and records.
- Served as primary contact for resolving insurance-related issues, escalations, and clarifications between employees and insurance providers, enhancing communication and support.
- Compiled periodic reports on insurance usage, issues, and service quality for management review, informing decision-making and strategy.
Switch Project Coordinator & Call Center Manager
8 Months- Coordinated implementation of SWITCH payment system, aligning IT, operations, and vendors to facilitate seamless transition.
- Act as a central communication point between departments to support system rollout and change adoption.
- Support workforce readiness by coordinating with HR on staffing, training, and operational planning.
- Tracked project milestones and risks, maintaining documentation to ensure adherence to banking compliance standards.
- Delivered structured reports and updates to senior management, enhancing visibility on project status and developments.
Teacher Assistant
1 Year 5 Months- Facilitated classroom operations and enhanced student engagement across multiple grade levels.
- Delivered tailored support to students with special educational needs, fostering academic and social development.
- Coordinated effective communication with teachers and school administration to promote student success.
Sales Lead
4 Years 5 Months- Facilitated hiring, onboarding, and training processes for sales staff to enhance team readiness.
- Supervised shifts and coached employees to address operational issues and maintain service standards.
- Provided support for performance evaluation processes and ensured adherence to customer service standards.
Substitute Teacher
2 Years- Maintained continuity of instruction and classroom management across different schools.
- Delivered engaging lessons to diverse student groups, ensuring curriculum alignment.
- Adapted instructional strategies to meet varying student needs and learning styles.
- Implemented classroom management techniques to maintain a productive learning environment.
Leasing Consultant
6 Months- Coordinated client communication and streamlined leasing documentation and application processes.
- Facilitated lease negotiations and managed tenant relationships to enhance customer satisfaction.
- Conducted property tours and showcased amenities to attract potential tenants effectively.
- Processed rental applications and performed background checks to ensure tenant eligibility.
Evaluation & Monitoring Reporter Coordinator
8 Months- Monitored project implementation, generating analytical and narrative reports to inform decision-making.
- Coordinated with internal and external stakeholders on project updates.
- Coordinated with internal and external stakeholders to facilitate timely project updates and ensure alignment.
Project Assistant
7 Months- Coordinated activities with NGOs and local authorities to enhance collaboration.
- Coordinated logistics for field activities
- Coordinated project schedules and resources to ensure timely completion of initiatives.
- Assisted in the development of project proposals and reports for stakeholders.
- Collaborated with cross-functional teams to streamline communication and enhance project efficiency.
PMO Team Leader
6 Months- Coordinated project resources and allocated workforce to optimize team effectiveness.
- Facilitated internal communication between technical teams and management to align project goals.
- Compiled and presented performance and progress reports to inform stakeholders on project status.
Back Office & Call Center Manager (Team Leader)
3 Years 2 Months- Supervised daily operations, scheduling, performance evaluations, and attendance management.
- Supervised daily operations, scheduling, performance evaluations, and attendance management to ensure team efficiency and service quality.
- Developed KPIs and reporting tools to effectively monitor service quality and enhance productivity metrics.
- Collaborated with HR on staffing, promotions, and compliance to align team goals with organizational standards.
Senior Specialist – Customer Operations
3 Years 1 Month- Resolved escalated customer and technical cases through CRM systems, ensuring timely solutions.
- Collaborated with engineering teams to address and solve service issues, enhancing overall service reliability.
- Developed analytical reports on customer experience and service quality to inform strategic improvements.
Education
Associate Degree - Business Management
Bachelor’s Degree - French Language
Skills
Health Insurance Administration
Healthcare Operations Oversight
Insurance Compliance Management
Employee Benefits Coordination
Claims Processing
HR services
Change management
Reporting & Process Optimization
Team leadership
Certification
- Customer Service Contact Plus Certificate
- Preparing to Manage Human Resources – Coursera
- ADP Entry-Level Payroll Specialist – Coursera
- Human Resources – Alison
Languages
Arabic
Native or Bilingual
English
Professional Working
French
Professional Working
Timeline
Head of Health Insurance Department
Al Yamama Health Insurance Company
12.2025 - 05.2026Read More
Switch Project Coordinator & Call Center Manager
Al Janoob Islamic Bank for Investment and Financing
04.2025 - 12.2025Read More
Teacher Assistant
Knox County Schools
08.2023 - 01.2025Read More
Sales Lead
Kohl’s
08.2020 - 01.2025Read More
Substitute Teacher
Knox County Schools
10.2019 - 10.2021Read More
Leasing Consultant
BACO Realty Corporation
10.2018 - 04.2019Read More
Evaluation & Monitoring Reporter Coordinator
Qatar Red Crescent Society
01.2014 - 09.2014Read More
Project Assistant
Islamic Relief Worldwide
02.2013 - 09.2013Read More
PMO Team Leader
Korek Telecom
12.2011 - 06.2012Read More
Back Office & Call Center Manager (Team Leader)
ITISALUNA
02.2008 - 04.2011Read More
Senior Specialist – Customer Operations
ZAIN Group
06.2004 - 07.2007Read More
University of Baghdad
Bachelor’s Degree from French Language
Read More
Pellissippi State Community College
Associate Degree from Business Management
Read More