AMA SELAE YEKESON
CROYDON,PA
Summary
Health Services Administrator with over 10 years’ expertise in health system’s analysis and administration. Have expertise in operations research, scientific research, health regulatory credentialing compliance, evaluations of quality improvements mechanisms and the provision of leadership direction of people in health systems and human services administration's planning, formulation, and programs operations along with data analytics that affect decision-making. And moreover, provides quality personnel performance evaluations that specifies systematic contents modeling, physical and material resources allocation for the effective achievement of overall organizational mission, goals and vision. Expert Program Analyst adept at performing both qualitative and quantitative program analysis. Has expertise in application of database technology and health analysis skills in conducting research studies and risk assessments to supports operations and to affect program continuous quality improvements analytics. at 9 facilities with integrated specialty clinics and community hospitals
Overview
18
18
years of professional experience
Work History
Associate Director
Honest Hands Homecare Agency
2022.10 - Current
- 40 hours / week
- Provides homecare directives and operational supervisions for three Regional Offices:
- Fairless Hill, Lower Bucks County, PA.
- Springfield Road, Delaware County, PA
- Altoona Area Office, Blaire County, PA
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Led teams over 400 personnel, supervising daily performance as well as training and improvement plans.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trains and developed regional leaders and management staffers for specific projects and ongoing operational needs.
Office
- Supervises over 400 caregivers who provide homecare services from home to home and community to community for over 150 clients across 15 counties in the eastern front of Pennsylvania
- Provides 24 hours 7 days per week field supervisory phone on-call solutions or supervisory in person in homes solutions to caregivers and 150 clients’ population
- Travels up to 4 hours or 200 miles when necessary to provide in field solutions for caregivers and clients and to provide initial patients’ intake solutions to care for new admissions
- Hires, trains, on boards and codes new hires in Pennsylvania Medicaid Computer System
- Downloads, installs and codes Pennsylvania proprietary Computer Application on each caregiver’s personal phone, then in-service trains each caregiver on the functionality and applicability of the App on their phone and its GPS driven capabilities
- Assigns patient-specific computer generated caregivers’ tasks for each case to caregiver who works each case in the field
- Dispatches 400 caregivers in the communities of 15 counties on eastern coast of Pennsylvania who provide personal and compassionate cares for 150 patients in the comfort of their homes
- Evaluates staffers’ work performances, institutes disciplines and remediation to staffers when necessary
- Supervise staffers’ computer generated worked hours timecards, and approves payroll weekly and biweekly based on staffers’ preference for pay
- Coached new hires on company processes while managing employees to achieve maximum production
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Delivered performance reviews, recommending additional training or advancements
Program Director
Delta Community, Community Living Arrangement
2015.01 - 2016.12
- Worked 40 hours per week
- Directed five residential managers in long term health and human service facilities, and provided consultative coordination with interdisciplinary clinical and non-clinical support treatment team who monitored and evaluated continuous health and human service quality improvements and risk management activities at domiciliary sites of geriatric population with 30 direct employees and myriad of inter-agency providers from human service to health services, amongst others
- This was done with older adults who had fragile health and diagnosed with mental health disabilities living in Community Living Arrangement, CLA
- Then coordinated services delivery amongst inter-agency and external myriad partners; amongst which were, employment services, housing, transportation, long term care, education, programs for volunteerism, State Medicaid, maintenance, referral hospitals, specialty care centers, amongst others
- Designed, developed and facilitated implementation of CLA, Community Living Arrangement program policies, procedures and goals
- Then designed matrix parameters which monitored and measured program goals and outcome performances by collection and analysis of data
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Identified risks and developed mitigation plans
- Adopted and implemented new and best practices in health and human service administration.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission
- Provided ongoing direction and leadership for program operations
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants
Health Services Administrator
Corizon Health Services
2007.04 - 2012.06
- Worked 40 hours per week
- Oversaw planning, policy-making and patients' safety implementation of overall physical health, mental health services, and public health services and programs
- Then supervised and facilitated positive responsiveness to regulatory inter-agency, Philadelphia Public Health Department via Philadelphia Prison System, national and external healthcare inspectors' accreditation requirements such as NCCHC and ACA
- Provided evaluation of standard operations procedures and leadership for health systems' inspections internally and externally by national regulatory inspectors' stakeholders such as NCCHC, ACA, and Joint Commission on Healthcare
- Then provided oversight and leadership for 80 employees in analysis, preparation of training materials and reports along with continuous quality improvements and medical education for all clinical medical staffers for CME, continuous medical education, for physicians; and CEU, continuous educational units, for all other clinical professionals as required by regulatory Pennsylvania Medical Board for physicians and Pennsylvania State Nursing Board for clinical nursing staffers
- Led clinical staff to affect clinical change from (H&P), history and physical examinations, to age-appropriate annual clinical screenings with 80 employees who serviced 2,700 patients
- Supervised, taught, coached subordinate staff and affected process change by use of (business process re-engineered and specified systematic modeling), from Maxor Pharmacy Software technology to Correct Rx Pharmacy technology software with 40 unionized employees and 1, 200 patients at Corizon Health in 2012
- This change eliminated delay in receipt of pharmaceuticals from 24-hour to 6-hour so that Patients never again missed prescribed dosages, thus adding to improved quality care delivered and patient safety in administration of prescriptions
- Changed ASD Facility's $100,000.00 deficit budget to $149,916.00 surplus budget from October to December 2010 by maintaining appropriate staffing levels, using smart acquisition and procurement procedures, laboratory cost controls and application of cost savvy par level inventory measures; amongst others
- As part of operational research study backed by data analytics, a corrective action plan, CAP for short, preceded quality performance improvements under my supervision when a team of staffers implemented one quality process research study and one quality outcome research study every 6 months for 5 years 9 facilities using quantitative and qualitative methodologies and innovation retrieved from a database technology to support operational effectiveness
- These were managed operational researched studies gathered from diverse sources that optimized quality, safety, effectiveness, and efficiency in healthcare system as part of overall continuous health quality improvement program as defined by accreditation standards and contractual obligations for which re-accreditation and contracts were renewed
- These studies enabled changed in clinical procedures, improved patients' health statuses and increased effectiveness, outcomes and efficiencies of clinical outcomes by 45% and were measured against national accreditation and Contractual Performance Standards
- Managed collections and processing of data, tracked incidents in reporting and tracking database system for compliance through Management Performance Indicators database, a database system that enabled measured performance for efficiency, effectiveness or both for management compliance indicators
- Provided technical advice to upper management on processes and procedures regarding data and quality workflows within nine facilities under my supervision
- Developed, analyze, and modified operational policies and program operations that met organizational objectivity backed by quantitative analytics
- Designed and conducted researched studies and investigations of public health case studies on Tuberculosis, AIDS- Sexually Transmitted Diseases, and Environmental Health that enabled effectiveness of programs' implementation by gathering, organizing, and interpreting data, amongst others from Management Performance Indicator, MPI.
- Supervised administratively, planned and assigned work directly to three subordinates: assistant administrator who supervised four satellite facilities with 10 staffers; chief medical officer, (CMO), who clinically supervised over 70 clinical medical personnel; and administrative assistant who supervised 10 medical records clerks, took and managed all phone calls, internal and external correspondences, and other offices duties
- Accomplished tasks based on priorities and schedules; approved leave; developed employee performance standards and remediation; made recommendations for personnel actions including promotions; reassignment; development and training
- Analyzed and evaluated on quantitative and qualitative basis the effectiveness of line program operations in meeting established goals and objective milestones
- Managed life cycle cost analysis of these: projects, performing cost benefits analysis, economic evaluations of current and projected program
- Tracked and evaluated statistical data on healthcare activities to make effective program decisions
- Developed and electronic record management systems to analyze and process data
- Maintained credentialing and immunization logs for employees and providers
- Coordinated activities with upper level management to align planning processes with targeted project outcomes
- Analyzed current programs to determine effectiveness
- Provided in-depth support to executive staff in regards to healthcare programs and administration
- Recruited, oriented and trained healthcare staff members
- Reviewed requests for expenditures and determined if such applications were justified and within budget
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 30% system-wide
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
- Ordered all pharmacy supplies and kept check on inventory levels
- Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to Health services administration and general liability
- Direct day-to-day administrative and operational functions for 3,000 patients providing guidance and leadership to over 100 employees across 9 facilities
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
- Conducted routine environmental health inspections in facilities by investigations, identifying areas needing improvement and eliminating hazards posed to staff and residents for continuous compliance with OSHA and other health regulations
- Created and implemented organizational policies and procedures
- Tracked and evaluated statistical data on healthcare activities to make effective program decisions from management performance indicators technology database
- Organized and managed contracts directly related to strategic mission of healthcare system.
Coordinator
SPIN
2005.11 - 2007.07
- Worked 40 Hours per week
- Supervised five professional allied health and human services workers in domicile Community Living Arrangements, CLA, which provided health and human services to older adults with various health fragility compounded by mentally disabled health conditionality
- Led multi-disciplinary team of professional caregivers and achieved annual individual support plans (ISP) for each long-term older adults resident in CLA with either fragile health, dual diagnosis of metal disability or simple mental disabilities which improved their lives and met annual program goals
- This multi-disciplinary team of professional caregivers included, but not limited to, nurse aides, registered nurses, psychiatric nurses, psychiatric social workers, psychologist, psychiatric physicians, in-service-trained and certified mental health workers, and in-service-trained fragile older adults' human service workers; amongst others, who had passion for and caregiving capabilities for geriatric population
- Managed financial allowances, administered health and human services in Community Living Arrangement, CLA, activities for older adults with fragile health conditionality and mentally disabled older adults in line with Pennsylvania Title 55 CLA 6400 Regulations also called DPW, Department of Public Welfare Regulations for Pennsylvania.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with consumers' families and managers.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Master of Health Services Administration - Health Systems' Planning, Policy and Economics of Health
STRAYER UNIVERSITY
Washington, DC06.2006
Skills
- Quality Assurance
- Staff Development and Training
- Team Management and Supervision
- Complex Problem Solving
- Performance Measurement
- Data collections and data analytics
- Operational Policies And Processes
- Risk Management
- Long-Range Business Planning
- Operational Audits and Monitoring
- Administration And Management
- Providing Leadership Acumen
- Health Systems’ Analysis
- Resource Allocation Analytics
- Operational Research Studies Acumen
- Interpersonal Communication
- Relationship Building
- Good Telephone Etiquette
- Team building and Management
- Customer Service
- Analytical Thinking
- Tasks Prioritization
- Propriety Software Proficiency
- Strategic leadership
- Schedule Coordination
- Negotiation
- Strategic planning
Accomplishments
Reversed a Corizon Health, now called Yes Care, Facility deficit budget of $100,000.00 to budget surplus of $149,916.00
Led health services regulatory accreditations, inspections, credentialing and privileging at 9 clinics at Corizon Health Services for 5 years using NCCHC, or JCAHO Standards; and PA. DPW 6400 Regulations, ACA, or PA Title 55:3800 Regulations applied to specific facilities depending on the nature of patients' population, scope of program services delivered, and as required by Law.
By the usage of data collection and organizational analytics, led process change from Maxor Pharmacy technology to Correct-Rx Pharmacy software with 40 employees and 1, 200 patients at Corizon Health Services, now called Yes Care, with Philadelphia Prison System in 2012. This change in process eliminated delay in receipt of pharmaceuticals so patients never again missed prescribed dosages.
Led clinical policy change from (H&P)—history and physical examinations to age-appropriate annual screenings in a facility with 2,700 patients with Corizon Health Services, now called Yes care, at Philadelphia Prisons System with 80 employees which improved patients' health statuses. This enabled patients' early clinical screenings and diagnosis for medical adversity as defined by CDC then.
I led a medical change from paper medical records to Electronic Health Record, EHR.
I partnered with Philadelphia Public Health in public-private partnership, Northeast Treatment Center for substance abuse in Philadelphia, Aria Frankford Hospital; and other health providers at Philadelphia City-wide health delivery. This partnership delivered a coordinated, holistic, and interconnected continuum of health needs for 3,000 patients with 80 employees from 2007 to 2012 at 9 facilities with integrated specialty clinics and community hospitals
Additional Information
- Reversed a Corizon Health, now called Yes Care, Facility deficit budget of $100,000.00 to budget surplus of $149,916.00 Led health services regulatory accreditations, inspections, credentialing and privileging at 9 clinics at Corizon Health Services for 5 years using NCCHC, or JCAHO Standards; and PA. DPW 6400 Regulations, ACA, or PA Title 55:3800 Regulations applied to specific facilities depending on the nature of patients' population, scope of program services delivered, and as required by Law. By the usage of data collection and organizational analytics, led process change from Maxor Pharmacy technology to Correct-Rx Pharmacy software with 40 employees and 1, 200 patients at Corizon Health Services, now called Yes Care, with Philadelphia Prison System in 2012. This change in process eliminated delay in receipt of pharmaceuticals so patients never again missed prescribed dosages. Led clinical policy change from (H&P)—history and physical examinations to age-appropriate annual screenings in a facility with 2,700 patients with Corizon Health Services, now called Yes care, at Philadelphia Prisons System with 80 employees which improved patients' health statuses. This enabled patients' early clinical screenings and diagnosis for medical adversity as defined by CDC then. I led a medical change from paper medical records to Electronic Health Record, EHR. I partnered with Philadelphia Public Health in public-private partnership, Northeast Treatment Center for substance abuse in Philadelphia, Aria Frankford Hospital; and other health providers at Philadelphia City-wide health delivery. Partnership delivered a coordinated, holistic, and interconnected continuum of health needs for 3,000 patients with 80 employees from 2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Associate Director
Honest Hands Homecare Agency
2022.10 - Current
Program Director
Delta Community, Community Living Arrangement
2015.01 - 2016.12
Health Services Administrator
Corizon Health Services
2007.04 - 2012.06
Coordinator
SPIN
2005.11 - 2007.07
Office
Master of Health Services Administration - Health Systems' Planning, Policy and Economics of Health
STRAYER UNIVERSITY
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