AMASIA ASLANIAN
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Vituity Family Medicine
09.2023 - 06.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Admission’s Coordinator
Lennox CMHC, Van Nuys
06.2023 - 08.2023
- Managed the admissions process for new patients, including scheduling appointments, conducting initial assessments, and coordinating with the treatment team to determine the appropriate level of care.
- Coordinated all travel for all facilities.
- Obtained personal information from a caller for financial obligations, insurance verification, medical/mental health necessities, legal obligations, family/social support, employment/employer information.
- Completed documentation in all required databases throughout the admission process.
- Obtained and collect urine specimens for laboratory testing.
- Participated in team meetings and staff trainings to ensure ongoing professional development and knowledge of program policies and procedures.
- Ensured compliance standards and regulations are met
- Facilitated mandatory weekly and monthly doctor appointments.
Patient Care Coordinator & Receptionist
7QSpa Laser And Aesthetics
05.2021 - 04.2023
- Greet and welcome clients as soon as they arrive at the office.
- Answer, screen, and forward incoming phone calls.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, etc.).
- Provide basic and accurate information in-person and via phone/email.
- Receive, sort, and distribute daily emails/messages.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
- Order front office supplies and keep inventory of stock.
- Efficiently and precisely schedule appointments on clinical systems.
- Handled client info data entry and checked out transactions.
- Supported clinical marketing events and promotions.
- Maintained an atmosphere of teamwork and supported needs of consultants and service providers.
Sales Associate
Pier One Imports
02.2019 - 03.2020
- Role-modeled established customer experience practices with internal and external customers.
- Promoted credit and loyalty programs during customer interactions.
- Maintained and upheld merchandising philosophy and followed established merchandising procedures and standards.
- Accurately processed and prepared merchandise for the sales floor following company procedures and standards.
- Maintained all organizational, cleanliness, and recovery standards for the sales floor and participated in the maintenance/cleanliness of the entire store.
- Provided and accepted ongoing recognition and constructive feedback.
Key Holder
SwimSpot
04.2016 - 10.2018
- Ensured the highest level of customer service within the store and always strived to improve the customer experience.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Identified and communicated inventory needs to support the sales goal.
- Was responsible for opening or closing the facility as well as maintaining all activities of the store and the accompanying duties assigned to that task.
- Consistently met weekly, monthly, and quarterly sales goal, received #1 in all sections of the company’s goals.
- Operated a POS cash register, handled 70 transactions daily on average, and counted money in drawers to ensure the amount was correct.
Education
Herbert Hoover High School
Glendale, CAundefined
Glendale Community College
Glendale, CABachelor’s - Health Administration
California State University
Northridge, CA05.2023
Skills
- Self-motivated and proactive with the ability to work in a rapidly changing environment
- Strong organizational skills with the ability to prioritize and manage multiple projects at once and to maintain accurate records and files
- Excellent customer service skills and the ability to work with a diverse section of people
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues
- Proficient in Microsoft Office
- Skilled in creating and implementing efficient workflows to improve operational efficiency
- Bilingual fluency in both English and Armenian
Timeline
Patient Care Coordinator
Vituity Family Medicine
09.2023 - 06.2024
Admission’s Coordinator
Lennox CMHC, Van Nuys
06.2023 - 08.2023
Patient Care Coordinator & Receptionist
7QSpa Laser And Aesthetics
05.2021 - 04.2023
Sales Associate
Pier One Imports
02.2019 - 03.2020
Key Holder
SwimSpot
04.2016 - 10.2018
Herbert Hoover High School
undefined
Glendale Community College
Bachelor’s - Health Administration
California State University
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