A'Mauri McRae
Dawson,GA
Summary
Dynamic and detail-oriented professional with a proven track record, excelling in data accuracy and workflow optimization. Recognized for leveraging advanced technical skills to enhance transaction processing efficiency while maintaining patient confidentiality and delivering exceptional customer service. Committed to achieving departmental goals through self-motivation and disciplined work ethic.
Overview
6
6
years of professional experience
Work History
Data Entry Associate
Concentrix
04.2023 - Current
- Supports departmental goals by proactively volunteering for additional tasks during peak periods or staff shortages.
- Sort documents and maintained organized filing process.
- Streamline data entry processes for improved efficiency in maintaining unit records.
- Maintain high levels of focus, entering large volumes of data accurately within tight deadlines.
- Leverage advanced technical skills to troubleshoot system issues affecting transaction processing speed or reliability, ensuring minimal downtime for both internal and external users.
- Review and analyze claims to ensure accuracy, completeness, and compliance with company policies.
Call Center Representative
Albany Area Primary Health Care
12.2021 - 03.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Acted as first point of contact and set appointments for prospective clients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Member Service Specialist
HGS - Hinduja Global Solutions
04.2019 - 10.2021
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged and coordinated rides for clients needing assistance with transportation.
- Worked effectively in fast-paced environments.
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
Education
High School Diploma -
Terrell High School
Dawson, Ga05-2019
Skills
- Self-motivation and discipline
- Accuracy and attention to detail
- Fast typing speed
- Data accuracy
- Transaction monitoring
- Software knowledge
- Workflow optimization
- Financial transactions
- Customer service
- Active listening
- Critical thinking
- Data entry
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
Timeline
Data Entry Associate
Concentrix
04.2023 - Current
Call Center Representative
Albany Area Primary Health Care
12.2021 - 03.2022
Member Service Specialist
HGS - Hinduja Global Solutions
04.2019 - 10.2021
High School Diploma -
Terrell High School
Similar Profiles
Pooja KumariPooja Kumari
Customer Service Representative at ConcentrixCustomer Service Representative at Concentrix
Rishabh RajRishabh Raj
Sr. Specialist (US Region) at ConcentrixSr. Specialist (US Region) at Concentrix
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix