Summary
Overview
Work History
Education
Skills
Timeline
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Amauri Pyles-Brown

Shaker Heights ,OH

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.


Overview

10
10
years of professional experience

Work History

Administrative Assistant

Growing Smiles Pediatric Dental
11.2023 - 08.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Assistant Store Manager

Bath & Body Works
02.2023 - 11.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Key Holder

Bath & Body Works
02.2020 - 02.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.

Sales Associate

Bath & Body Works
09.2018 - 02.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Call Center Representative

National Enterprise Systems
03.2017 - 08.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Sales Associate

Journeys
03.2015 - 03.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Warrensville Heights High School
Warrensville Heights, OH
05-2017

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Time management
  • Customer and client relations
  • Critical thinking
  • Scheduling

Timeline

Administrative Assistant

Growing Smiles Pediatric Dental
11.2023 - 08.2025

Assistant Store Manager

Bath & Body Works
02.2023 - 11.2023

Key Holder

Bath & Body Works
02.2020 - 02.2023

Sales Associate

Bath & Body Works
09.2018 - 02.2020

Call Center Representative

National Enterprise Systems
03.2017 - 08.2019

Sales Associate

Journeys
03.2015 - 03.2017

High School Diploma -

Warrensville Heights High School

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