Amauri Richardson

-Provided exceptional customer service by taking orders, answering inquiries, and ensuring a positive experience for patrons.

-Maintained a thorough understanding of the menu, including seasonal offerings, specialty drinks, and customization options.

-Applied upselling techniques to suggest additional items, promoting special promotions or premium offerings.

-Maintained a clean and organized workspace, adhering to hygiene and sanitation standards, and regularly cleaned equipment.

-Assisted in training new staff members on beverage preparation, customer service protocols, and operational procedures.

-Expertly prepared a variety of coffee and tea beverages, adhering to quality standards and customer preferences.

-Provided exceptional customer service by greeting guests, taking orders, and ensuring their dining experience met or exceeded expectations.

-Efficiently recorded and relayed customer orders to the kitchen, ensuring accuracy and timely delivery of meals.

-Demonstrated in-depth knowledge of the menu, including specials, ingredients, and preparation methods, to assist customers in making informed choices

-Ensured that all dishes and beverages were presented attractively and in accordance with established standards.

-Collaborated with fellow waitstaff, kitchen, and support staff to create a harmonious working environment and deliver seamless service.

-Effectively managed multiple tables simultaneously, balancing priorities to ensure prompt and attentive service to all customers.

-Assisted customers in finding products and provided information on features and benefits.

-Resolved customer inquiries, concerns, and issues to ensure a positive shopping experience.

-Offered personalized recommendations based on customer preferences and needs.

-Actively engaged in sales activities to meet or exceed set targets.

-Implemented effective upselling and cross-selling strategies to maximize revenue.

-Applied knowledge of promotions and discounts to drive sales.

-Maintained a thorough understanding of the product inventory and communicated product features to customers.

-Stayed informed about new arrivals, promotions, and product updates.

-Collaborated with team members to achieve overall sales goals and maintain a positive work environment.

-Shared product knowledge and assisted colleagues as needed.