Amauri Stanton

Developed personalized employee benefits consultations to address individual needs and enhance overall satisfaction. Also Provided comprehensive consultation to clients navigating the complexities of health insurance offerings from all major U.S. insurance provider to deliver tailored coverage options that align with individual and budgets

High outbound/ Inbound call volume that peaks during open enrollment period ( Oct.15th - December 7th)

• Successfully completed employer‐provided training and obtained Property & Casualty Insurance License.
• Provided high-quality customer service to existing AAA auto policyholders in a high-volume call center environment.
• Consistently maintained an average handle time (AHT) under 400 seconds, meeting or exceeding departmental standards.
• Achieved and frequently surpassed performance requirements, submitting 85%+ of qualified sales opportunities to the Sales Department for quoting.
• Educated policyholders on coverage options, discounts, and policy details while ensuring compliance with all insurance regulations.
• Demonstrated strong communication, multitasking, and problem-solving skills in a fast-paced environment.

• Served on the intake team, managing the complete onboarding process for new clients, including handling all incoming calls from the potential-client line and supporting assigned clients on the existing-client line.
• Worked directly under the Head of Litigation, Monique N. Sneed, providing legal and administrative support in probate and guardianship matters.
• Drafted and prepared a wide range of legal documents for filing in courts throughout Texas, requiring exceptional accuracy and compliance with jurisdiction-specific requirements.
• Conducted extensive court correspondence via phone and email to coordinate filings, clarify procedural requirements, and ensure timely case progression.
• Delivered professional, accurate case updates to clients and attorneys and collaborated on developing effective legal strategies and action plans.
• Maintained a high-volume workload while meeting the requirement of 6 billable hours per day, consistently adhering to demanding schedules that included late nights, weekends, and holidays.
• Demonstrated strong organizational skills, attention to detail, and the ability to manage complex cases under strict deadlines.