Amaurie Tutwiler
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
3
3
years of professional experience
Work History
Call Center Agent
DialAmerica
06.2023 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Catering Attendant
Metz Catering
03.2023 - 05.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained flexible work schedule to meet event needs.
Product Demonstrator
Sam's Club
01.2023 - 03.2023
- Assisted customers in locating items, addressed questions and provided product samples.
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
Movie Theater Attendant
Cinemark Theaters
09.2021 - 08.2022
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided assistance to guests with special needs and helped with seat accommodations.
Camp Counselor
Goodwill Inc
06.2021 - 08.2021
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Back of House Team Member
Chick-fil-A
03.2020 - 04.2021
- Maintained and sanitized service stations, prep areas and countertops.
- Prepared food and drinks while following safe food handling procedures.
- Maintained and tracked food, cooler and freezer temperatures.
Education
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FL05.2024
Associate of Arts - Psychology
Florida State College At Jacksonville
Jacksonville, FL05.2022
High School Diploma -
Robert E. Lee High School
Jacksonville, FL05.2022
Skills
- Data Entry
- Inbound Customer Calls
- Payment Processing
- Restaurant Operation
- Customer Needs Assessments
- Collaborative Relationships
- Product Demonstrations and Presentations
- Reading Comprehension
- Hospitality Management
- Educational Support
Timeline
Call Center Agent
DialAmerica
06.2023 - 08.2023
Catering Attendant
Metz Catering
03.2023 - 05.2023
Product Demonstrator
Sam's Club
01.2023 - 03.2023
Movie Theater Attendant
Cinemark Theaters
09.2021 - 08.2022
Camp Counselor
Goodwill Inc
06.2021 - 08.2021
Back of House Team Member
Chick-fil-A
03.2020 - 04.2021
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
Associate of Arts - Psychology
Florida State College At Jacksonville
High School Diploma -
Robert E. Lee High School