Amauri T. Green
Greensboro,NC
Summary
Qualified Service Ambassador with strong background in customer relations and conflict resolution. Successfully enhanced customer satisfaction by implementing effective service strategies and resolving issues promptly. Demonstrated ability to communicate clearly and work collaboratively with diverse teams.
Overview
8
8
years of professional experience
Work History
Nutrition Service Ambassador
Moses Cone Hospital
02.2025 - Current
- Provided exceptional service for improved patient experiences.
- Obtains the patient's menu selection and processes tray tickets according to the patient's specific diet prescription.
- Helps process customer and patient meal orders and ensures they adhere to special diet requests in order to deliver high-quality food service.
- Serves correct food and beverages to patients in accordance with their diet in order to provide necessary nourishments.
- Supports with assembling food trays, delivering food trays, and removing food trays from units following all meals in an efficient and quick way.
Shift Lead
Smoothie King
03.2023 - 02.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Shift Lead
Dunham's Sports
02.2021 - 08.2023
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Cashier
McDonald's
07.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Bagged food for drive through line.
- Made specialty drinks.
Team 2 Trainer
CEC Entertainment
08.2017 - 07.2018
- Assisted customers with new deals and promotional inquiries.
- Booked and hosted birthday parties.
- Trained new employee's under the company's standards.
Education
Media Studies
University of North Carolina At Greensboro
Greensboro, NC05-2024
Skills
- Strong work ethic (8 years customer service experience)
- Exceptional communication
- Cross-cultural sensitivity
- Multitasking and organization
- Quality control
- Customer retention
- Public relations
- Interpersonal skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Arabic
Elementary
Timeline
Nutrition Service Ambassador
Moses Cone Hospital
02.2025 - Current
Shift Lead
Smoothie King
03.2023 - 02.2025
Shift Lead
Dunham's Sports
02.2021 - 08.2023
Cashier
McDonald's
07.2018 - 03.2020
Team 2 Trainer
CEC Entertainment
08.2017 - 07.2018
Media Studies
University of North Carolina At Greensboro