Amaury Arencibia Perez
Henderson
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am organized and dependable, also successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Design and Fleet Manager
IES Residential
12.2013 - Current
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections weekly and monthly.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Streamlined vehicle allocation processes for optimal utilization of resources and timely customer services.
- Improved driver performance by conducting regular training sessions to correct bad driving habits, monitored using gps technology that I helped set in place with our network provider, and giving our drivers constructive feedback.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Streamlined vehicle allocation processes for optimal utilization of resources and timely delivery of services.
- Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
- Developed comprehensive tracking systems to monitor vehicle locations, ensuring prompt response to customer requests and improved service quality.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Leveraged advanced vehicle telematics systems that enabled effective monitoring of driver behavior, fuel consumption, and route optimization.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
ACCOUNT MANAGER SOUTHERN EUROPE
FORT VALE ENGINEERING
09.2003 - 08.2007
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
Front Desk Receptionist
SOL MELIA HOTELS
02.1994 - 09.2000
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
M.D. - Teaching English As A Second Language
Teachers College Rene Fraga Moreno
Matanzas, Cuba06.1992
Associate of Arts - PLASTIC ARTS
ALFONSO PEREZ ISAAC
MATANZAS, CUBA06.1985
Skills
- Cost Reduction
- Preventive Maintenance
- Vendor Collaboration
- Expense Tracking
- Effective Communication
- Fleet Management
- Scheduling
- Quality Assurance
- Customer Service
- Multitasking Abilities
- Graphic design
- Data visualization
Timeline
Design and Fleet Manager
IES Residential
12.2013 - Current
ACCOUNT MANAGER SOUTHERN EUROPE
FORT VALE ENGINEERING
09.2003 - 08.2007
Front Desk Receptionist
SOL MELIA HOTELS
02.1994 - 09.2000
M.D. - Teaching English As A Second Language
Teachers College Rene Fraga Moreno
Associate of Arts - PLASTIC ARTS
ALFONSO PEREZ ISAAC
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