Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amavily Ortega Delcompare

Saint Paul,MN

Summary

Dynamic professional with a proven track record in problem resolution and critical thinking, honed across roles at Blue Cross And Blue Shield Of Minnesota and more. Excelled in providing exceptional customer service and administrative support, achieving high customer satisfaction. Skilled in Microsoft Excel and adept at de-escalation, consistently delivering results in high-pressure environments.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Blue Cross And Blue Shield Of Minnesota
Eagan, MN
02.2023 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Server/Bartender

Buffalo Wild Wings
Apple Valley , MN
09.2002 - 05.2022
  • Provided excellent customer service to ensure satisfaction.
  • Greeted guests and provided menus.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.

Staffer

MHealth Fairview
Saint Paul , MN
06.2021 - 08.2021
  • Ensured compliance with company policies and federal regulations.
  • Collaborated with other departments to ensure effective communication between teams.
  • Identified areas of improvement within the organization's staffing practices.
  • Coordinated and planned work shift schedules according to availability.
  • Kept labor costs and metrics within preset departmental budgets.
  • Coordinated staffing schedules to ensure optimal coverage across multiple departments.

Receptionist

Crystal Lake Automotive
Lakeville, MN
02.2020 - 05.2021
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Customer Service Representative

Blue Cross And Blue Shield Of Minnesota
Eagan, MN
05.2016 - 12.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Dog Groomer

PetSmart
Burnsville , MN
05.2014 - 05.2015
  • Bathed and dried dogs of all sizes, breeds, and temperaments.
  • Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
  • Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
  • Provided customers with information on proper dog grooming techniques and pet health care advice.
  • Maintained cleanliness of work areas by sanitizing equipment after each use.
  • Kept detailed records of services performed for each animal client.

Education

GED -

Apple Valley Learning Center
Apple Valley, MN
10-2013

Skills

  • Problem resolution
  • De-escalation techniques
  • Critical thinking
  • Problem-solving
  • Punctuality and reliability
  • Microsoft Excel
  • Microsoft outlook
  • Administrative support
  • Customer service
  • Documentation
  • Payment processing
  • Inbound and outbound calling
  • Medical terminology
  • Service upselling

Languages

Spanish
Professional

Timeline

Customer Service Representative

Blue Cross And Blue Shield Of Minnesota
02.2023 - 08.2024

Staffer

MHealth Fairview
06.2021 - 08.2021

Receptionist

Crystal Lake Automotive
02.2020 - 05.2021

Customer Service Representative

Blue Cross And Blue Shield Of Minnesota
05.2016 - 12.2017

Dog Groomer

PetSmart
05.2014 - 05.2015

Server/Bartender

Buffalo Wild Wings
09.2002 - 05.2022

GED -

Apple Valley Learning Center

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Amavily Ortega Delcompare