Amaya Carter
Long Beach,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Office Assistant
CSULB USU
08.2023 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
SERVER
Bay Poké
08.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
HOSTESS
Chili's Bar And Grill
09.2021 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
BARISTA
Dunkin' Donuts Franchising
09.2020 - 09.2021
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Monitored seating area and checked restrooms regularly to keep spotless
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Health Sciences
California State University - Long Beach
Long Beach, CA06.2027
Skills
- Dining Customer Service
- Ordering Procedures
- Courteous Phone Demeanor
- Cocktail Knowledge
- Guest Inquiries
- Customer Service and Rapport
- Daily Specials Memorization
- Guest Satisfaction
- Food Preparation and Safety
- Hospitality Service Expertise
- Cash Handling
- Warm and Friendly
- Dining Area Maintenance
Timeline
Office Assistant
CSULB USU
08.2023 - Current
SERVER
Bay Poké
08.2022 - 08.2023
HOSTESS
Chili's Bar And Grill
09.2021 - 08.2022
BARISTA
Dunkin' Donuts Franchising
09.2020 - 09.2021
Health Sciences
California State University - Long Beach