Amaya Chaires
Oakland,CA
Summary
Detail-oriented and dependable professional with a strong background in public service, administrative support, and safety-focused roles. Experienced in managing sensitive information, coordinating schedules, and maintaining accurate records in fast-paced environments. Skilled at communicating with diverse individuals, resolving issues under pressure, and following strict procedures. CPR/First Aid certified, with a proven ability to work independently and as part of a team. Committed to upholding integrity, confidentiality, and efficiency in all responsibilities.
Overview
5
5
years of professional experience
Work History
Private Nanny
Private Family Client
Mill Valley, CA
05.2022 - Current
- Provided supervision and guidance to ensure safety of children in all situations.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Participated in professional development activities such as trainings or workshops related to childcare topics.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Prepared meals according to dietary needs of the family's children.
- Transported the children safely to appointments, social engagements or recreational activities.
Customer Service Manager
Macy's
San Leandro, CA
02.2023 - 03.2024
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Developed and implemented strategies for providing excellent customer service experience.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Physician Scheduling Clerk
Kaiser Permanente
San Leandro, CA
04.2020 - 12.2021
- Adhered to hospital policies, procedures and standards of care.
- Collaborated with other healthcare professionals to coordinate optimal care for each patient.
- Communicated effectively with staff members, colleagues and other healthcare providers.
- Referred patients to medical specialists or other practitioners for more specialized courses of treatment.
- Educated patients on procedures, treatment plans, medications and preventive measures.
- Provided support in resolving scheduling conflicts between employees.
- Collaborated with other departments to coordinate resources when necessary.
Education
High School Diploma -
Oakland High School
Oakland, CA06-2017
Skills
- Activity planning
- First aid administration
- Customer service
- Organizational skills
- CPR training
- Safety protocols
- Time management
- Attention to detail
- Data entry
- Problem-solving
Timeline
Customer Service Manager
Macy's
02.2023 - 03.2024
Private Nanny
Private Family Client
05.2022 - Current
Physician Scheduling Clerk
Kaiser Permanente
04.2020 - 12.2021
High School Diploma -
Oakland High School
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