Amaya Chongo
Miami,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to ensuring highest level of customer satisfaction and achieving goals.
Overview
2
2
years of professional experience
Work History
General Assistant / Transportation Dispatcher
So Fla Translation & Transportation
Miami, FL
09.2022 - Current
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Assisted in preparing reports that provided valuable insights into operational performance or areas requiring improvement.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Responded to telephone, email and in-person customer inquiries.
- Scheduled and dispatched drivers to locations in Miami Dade and Broward County.
- Received new orders, prepared documentation, and assigned personnel.
- Managed company accounts and billing.
- Prepared payroll.
- Generated weekly and monthly invoices for customers in multiple formats to provide transparency.
- Maintained accurate records of customer payments.
Education
Bachelor of Arts - Civil Engineering
Superior Technological Institute (CUJAE)
Havana, Cuba07.2022
High School Diploma -
Institute Tomas David Royo
Havana, Cuba04.2019
Skills
- Database Administration
- Office Management
- Delivery Routing
- Problem-Solving
- Microsoft Office
- Data Entry
- Billing and Invoicing
- Verbal and Written Communication
- Office Equipment Operation
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Assistant / Transportation Dispatcher
So Fla Translation & Transportation
09.2022 - Current
Bachelor of Arts - Civil Engineering
Superior Technological Institute (CUJAE)
High School Diploma -
Institute Tomas David Royo