Amaya Davidson
Morrow,Georgia
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
9
9
years of professional experience
Work History
PATIENT ACCESS RESPRESENTATIVE
EMORY HEALTHCARE
Atlanta, GA
08.2023 - Current
- Answering phones efficiently, providing timely and courteous access to the system
- Proactively monitor and respond to communication requests on work queues
- Received emergency and non-emergency calls and dispatched appropriate personnel.
- Monitor access issues with provider schedules that affect patient satisfaction, and communicating issues to team leaders
- Provided assistance to internal departments when needed.
NURSING COORDINATOR
PREFERRED HOME CARE OF NY
Brooklyn, NY
01.2020 - 07.2023
- Demonstrated excellent communication skills in coordinating with other healthcare professionals, patients, and family members
- Responsible for documenting all incidents and relaying information to case managers upon completion
- Tracked medical orders
- Communicated with patient's contracts/insurance about any changes that occur with the patient or RN
- Maintained patient's profile with updated POC, medication list, and clinical notes
- Conducted regular staff meetings to review changes in policies and procedures.
SCHEDULING COORDINATOR
TRUE CARE HOME CARE
Brooklyn, NY
07.2017 - 12.2019
- Utilized computer software programs to create and update detailed employee shift schedules
- Provided training sessions to new hires on proper use of scheduling software applications
- Responded promptly to inquiries from staff members concerning their work schedule or any changes made thereto
- Successfully maintained a caseload of 80-90 patients
- Documented all communications with caregivers, patients and case managers.
MEMBER SERVICES REPRESENTATIVE
FIDELIS CARE
Queens, NY
03.2015 - 07.2017
- Created detailed documentation regarding customer inquiries, complaints, and resolutions
- Utilized advanced knowledge of MS Office Suite to generate reports for management review
- Provided excellent customer service to members by responding to inquiries and resolving issues in a timely manner
- Managed customer accounts using Salesforce CRM software, updating contact information as needed
- Navigated multiple computer applications and utilized all resources to find information
- Adhered to quality and service standards to support company's goals.
Education
BACHELOR'S OF ARTS - Business Management
CLAYTON STATE UNIVERSITY
12.2019
Skills
- Medical Terminology
- EPIC Healthcare Systems
Timeline
PATIENT ACCESS RESPRESENTATIVE
EMORY HEALTHCARE
08.2023 - Current
NURSING COORDINATOR
PREFERRED HOME CARE OF NY
01.2020 - 07.2023
SCHEDULING COORDINATOR
TRUE CARE HOME CARE
07.2017 - 12.2019
MEMBER SERVICES REPRESENTATIVE
FIDELIS CARE
03.2015 - 07.2017
BACHELOR'S OF ARTS - Business Management
CLAYTON STATE UNIVERSITY