Amaya De Olmo

• Deliver outstanding service to Small Business clients.
• Facilitated credit card services and executed credit line enhancements.
• Fostered relationships with small business clients to align with their financial goals.
• Guided customers through billing and payment processes.

• Built strong relationships with customers to increase retention and loyalty.
• Boosted customer satisfaction by effectively managing credit card payment resolutions.
• Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
• Evaluated customer creditworthiness and financial statements to determine credit limits.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

Handled inbound and outbound calls as a bilingual agent for United Healthcare transportation.

Accommodated members' needs by actively listening to their situations and conditions.