Amaya Duncan
Fredericksburg,VA
Summary
Dedicated, organized, and results-driven professional credited with combining complex assignments and improving processes to increase proficiency and productivity. Strong expertise in grasping new concepts quickly to allow for effective delegation. Highly experienced and accomplished in building mutually beneficial relationships with coworkers. I have excellent communication, analytical thinking, and persuasion skills and a proven track record to elevate business using effective communication and team-building strategies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. IT beginner with extensive experience in customer service and analytical thinking along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Acting Lead
Walmart
Fredericksburg, VA
11.2018 - Current
- Assisted in the development of strategies and goals for the Acting Lead team.
- Provided guidance and mentorship to junior members of the Acting Lead team.
- Ensured compliance with applicable laws, regulations, policies, and procedures governing the work of the Acting Lead team.
- Coordinated with other departments to ensure that tasks were completed on time.
- Resolved conflicts between staff members in a timely manner while fostering an environment of collaboration and respect among all parties involved.
Customer Service
Walmart
Fredericksburg
11.2018 - Current
- Resolved customer complaints and maintained clean and tidy checkout area
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Met customer service goals and exceeded customer expectations
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Provided outstanding customer service
- Stepped into management role when needed
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.
Front End Associate
Walmart
Fredericksburg
11.2018 - Current
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Strengthened communication skills through regular interactions with others
- Identified issues, analyzed information and provided solutions to problems.
Education
Computer And Information Systems Security
Old Dominion University
Norfolk, VA01-2023
High School Diploma -
Colonial Forge High School
Stafford, VA06-2018
Skills
- Analytical Thinking
- Work Task Prioritization
- Cooperative Attitude
- Quick Learning Ability
- Customer Service
- Team Collaboration
- Team Leadership
- Resolving Conflict
- Helpfulness
- Attentiveness
- Performance Improvement
- Following Directions
- Adaptable
References
- Sherilyn Torres, Former Walmart Team Lead, (939) 500-0518
- Angela Rule, Former Walmart Team Lead, (540) 538-1261
- Daina Guzman, Current Walmart Coach, (862) 237-6552
- Stacey King, Personal friend, (443) 531-4396
Certification
- Old Dominion University School of Continuing Education: Cybersecurity Professional Bootcamp
Affiliations
- maintain a healthy work/life balance
- reader
- sports enthusiast
- collector
References
References available upon request.
Timeline
Acting Lead
Walmart
11.2018 - Current
Customer Service
Walmart
11.2018 - Current
Front End Associate
Walmart
11.2018 - Current
Computer And Information Systems Security
Old Dominion University
High School Diploma -
Colonial Forge High School