Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amaya Fluker

Oshkosh

Summary

Compassionate professional with strong critical thinking and leadership abilities. Proven track record as a Customer Service Specialist, excelling in prioritization and multitasking within fast-paced environments. Recognized for effectively resolving escalated customer support issues while contributing to team success and achieving business objectives.

Overview

5
5
years of professional experience

Work History

Caregiver - Medication Aide

Lotus Gardens Senior Living
Appleton
09.2024 - Current
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Administered prescribed medications on a timely basis following care plan instructions..
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Trained new caregivers in client needs and caregiving standards.

Customer Service Agent (CSA)

Allegiant air
Appleton
10.2023 - 09.2024
  • Coordinated with crew personnel on arrival and departure procedures for each flight.
  • Greeted passengers and provided information about departure and arrival times.
  • Filed reports of passenger complaints or incidents that occurred during travel process.
  • Assisted customers with ticketing, check-in, Boarding, seating, and baggage handling requirements.
  • Communicated effectively with other departments to ensure the best customer experience possible.

Skills Teacher in Home Resident Care

Catholic Charities
Montello
01.2023 - 10.2023
  • Managed household errands and other essential duties.
  • Organized and administered client medications in a timely manner.
  • Maintained a clean work environment throughout shift.
  • Accompanied clients on errands or outings for shopping or leisure activities
  • Assisted with activities of daily living and hygiene.
  • Planned and packed nutritious meals and snacks according to dietary guidelines.

Resident Assistant

Montello Care Center
Montello
04.2022 - 08.2022
  • Performed light housekeeping tasks.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Improved patient outlook and daily living through compassionate care.

Front End Cashier

Walmart
Portage
01.2021 - 01.2022
  • Check out groceries and Process customer payments.
  • Greeted customers warmly upon entering the store and provided assistance when needed.
  • Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Hostess

River’s Bend Resort
Montello
01.2020 - 11.2021
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Verified reservations and wait times with customers.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Greeted guests upon arrival and escorted them to their tables.
  • Maintained a clean and organized dining area.

Education

High School Diploma -

Montello High School
Montello, WI
05-2022

Skills

  • Creativity
  • Leadership
  • Strong ethics
  • Team collaboration
  • Conflict resolution
  • Time management
  • Customer service
  • Compassion and empathy
  • Verbal and written communication skills
  • Adaptability and flexibility
  • Data entry
  • Organizational skills

Timeline

Caregiver - Medication Aide

Lotus Gardens Senior Living
09.2024 - Current

Customer Service Agent (CSA)

Allegiant air
10.2023 - 09.2024

Skills Teacher in Home Resident Care

Catholic Charities
01.2023 - 10.2023

Resident Assistant

Montello Care Center
04.2022 - 08.2022

Front End Cashier

Walmart
01.2021 - 01.2022

Hostess

River’s Bend Resort
01.2020 - 11.2021

High School Diploma -

Montello High School

Similar Profiles

CREATE PROFILE