Amaya Ford
Glen Burnie,MD
Summary
Enthusiastic Customer Service Representative with experience in retail, real estate and banking providing skills to prioritize and multitask in fast paced environments. Dedicated to maintaining customer satisfaction and contributing to company successes with a strong work ethic and excellent interpersonal skills.
Overview
2
2
years of professional experience
Work History
Teller Service Representative
State Employees Credit Union of Maryland
Linthicum, MD
12.2023 - Current
- Verified customer identification by checking driver's license or other forms of ID.
- Provided assistance to customers with transactions, such as deposits, withdrawals, check cashing, loan payments, and balance inquiries in a timely and professional manner.
- Ensured compliance with applicable laws and regulations related to banking operations.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Built and maintained client relationships through quality, personalized interactions.
- Managed high volumes of inbound calls on a daily basis
Customer Service Representative
Kohls
Glen Burnie, MD
09.2022 - Current
- Answer incoming customer calls, relay messages, transfer calls, and cancel in-store pick ups
- Build rapport and trust with customers by providing accurate and concise information regarding store information and FAQs
- Manage cash handling tasks such as customer returns, processing checks, and counting down registers with efficiency and accuracy
- Market reward programs and store credit cards to customers
- Work alongside Loss Prevention to limit theft and the overall loss of company merchandise.
Administrative Assistant
Simpson Home Group
Glen Burnie, MD
03.2022 - 06.2022
- Organized client information using Word to improve organization and file management
- Managed social media accounts including Instagram and Youtube to increase engagement and lead generation
- Scheduled and coordinated meetings and appointments through Google Calendar for supervisor
- Drafted detailed summaries of property listings for the supervisor to present to new clientele.
Education
AACPS Virtual Academy
05.2023
Skills
- Written and Oral Communication
- Microsoft and Google Apps
- Adaptability
- Time Management
- Strategic Thinking
- Organization
- Teamwork
- Customer Relationship Building
- Inbound and Outbound Calling
Timeline
Teller Service Representative
State Employees Credit Union of Maryland
12.2023 - Current
Customer Service Representative
Kohls
09.2022 - Current
Administrative Assistant
Simpson Home Group
03.2022 - 06.2022
AACPS Virtual Academy
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