Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amaya Foster

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager - Concierge

NFC Management
12.2021 - Current
  • Handled escalated customer complaints professionally, demonstrating empathy and commitment to resolution while maintaining company standards.
  • Participated in regular inventory audits for supplies at the front desk, ensuring accurate records were maintained.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong relationships with local businesses, facilitating exclusive deals for hotel guests.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Created welcoming and comfortable environment for guests.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.

Front Desk Receptionist

AAA Parking
08.2019 - 11.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Optimized scheduling operations by tracking room occupancy trends and anticipating fluctuations in demand throughout seasonal changes.
  • Monitored hotel's budget and financial records.
  • Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Updated customer accounts with add-on room charges, minibar use, and room service bills.

Cashier

Chik-Fil-A
12.2017 - 07.2019
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Science - Nursing

Atlanta Technical College
Atlanta, GA
06.2024

No Degree -

Atlanta Institute of Aesthetics
Atlanta, GA
01.2024

High School Diploma -

Mays High School
Atlanta, GA
05.2019

Skills

  • Administration and Reporting
  • Human Resources Management
  • Staff Development
  • Negotiation and Conflict Resolution
  • Operations Management
  • Revenue management
  • Hospitality
  • Team player mentality
  • Excellent Multitasking
  • Analytical Thinking
  • Office Management
  • Documentation And Reporting

Timeline

Assistant Manager - Concierge

NFC Management
12.2021 - Current

Front Desk Receptionist

AAA Parking
08.2019 - 11.2021

Cashier

Chik-Fil-A
12.2017 - 07.2019

Associate of Science - Nursing

Atlanta Technical College

No Degree -

Atlanta Institute of Aesthetics

High School Diploma -

Mays High School

Similar Profiles

CREATE PROFILE
Amaya Foster