Amaya Franklyn
New York City,NY
Summary
Energetic Volunteer offering outstanding telephone etiquette, social media, and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
Overview
3
3
years of professional experience
Work History
Volunteer
NEW YORK CARES Organization
10.2024 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assembled take-out bags to distribute to local homeless population.
- Kept warehouses and preparation areas clean and orderly to limit workplace risk.
Salad Topper
Just Salad
09.2023 - 02.2025
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Partnered with management to coach, discipline and manage employees.
Juicer/Barista
Joe And The Juice
06.2022 - 10.2022
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prepared specialty drinks such as cappuccinos, lattes and mochas while prioritizing aesthetics with latte art.
- Used POS system to accurately enter orders and process payments.
- Prepared sandwiches, soups and salads.
Education
Bachelor of Arts - Human Biology
CUNY Hunter College
695 Park Ave, New York, NY 1006505-2026
Skills
- Team leadership
- Sanitation procedures
- Temperature control
- Portioning
- Hygiene practices
- Adaptability and dependability
Timeline
Volunteer
NEW YORK CARES Organization
10.2024 - Current
Salad Topper
Just Salad
09.2023 - 02.2025
Juicer/Barista
Joe And The Juice
06.2022 - 10.2022
Bachelor of Arts - Human Biology
CUNY Hunter College
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