Amaya Galvan
Streamwood,IL
Summary
An accomplished and results-driven professional with broadly diverse expertise, encompass knowledge, accounting, customer service, loan disclosing/processing, as well as dentrix ascend, insurances, scheduling, treatment planning. Contributes to the success and profitability of a company. Team leader who takes advantage of every opportunity to go beyond basics and serve customers/patients with speed and diligence.
Overview
7
7
years of professional experience
Work History
Special Loans Administrator I
Dovenmuehle Mortgage Corporation
Lake Zurich, IL
09.2022 - Current
- Great visitors/callers and direct to appropriate staff.
- Organize files, develop spreadsheets, fax reports and scan documents to improve organizational workflow.
- Collect payments, issue receipts and update accounts to reflect new balances.
- Wrote, record and proofread documents and data onto line of credit.
- Request Payoff's and provide Blank Letter of intent forms.
Dental Receptionist
Simply Dental
Carol Stream, IL
03.2020 - 07.2022
- Scheduling
- Work with laboratories to send cases
- Present treatment plans
- Payment collection
- Order supplies
- Clean/sterilized operatory
- Greeting of patients and vendors
- Insurance proficiency
- 3rd party financing
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Mortgage Disclosure Specialist
Loan Cabin Inc
Lombard, IL
01.2019 - 02.2020
- Verified and analyze all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions
- Calculate qualifying ratios, determine creditworthiness
- Ensure information transfers are accurately completed
- Receive incoming calls from borrowers and resolve issues in a timely manner while coordinating with loan officers as needed
- Meet loan production goals through proactive and responsive telephone presentations and pipeline management activities
- Scan and document incoming loans
- Disclose and Process loans
- Conventional, FHA, VA, Heloc loans
- Ensure complete borrower satisfaction and correspondence
Dental Receptionist/Assistant
Healthy Smiles
Streamwood, IL
12.2016 - 12.2018
- Scheduling
- Work with laboratories to send cases
- Present treatment plans
- Payment collection
- Order supplies
- Clean/sterilized operatory
- Greeting of patients and vendors
- Insurance proficiency
- X-ray imaging
- Chair side assistance
- 3rd party financing
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Education
High School Diploma -
Bartlett High School
Bartlett, IL05.2018
Skills
- Encompass Software
- Excel, word, Spreadsheet and Adobe acrobat
- Hellosign/DocuSign Credit card authorization
- Anti-predatory lending database
- Scheduling
- Dentrix (ascend) Proficiency
- Customer service
- Care Credit
- Black Knight (MSP)
- Loan Application Preparation
- Insurance verification
Accomplishments
- Promoted from Loan Opener to Mortgage Disclosure Specialist, in less than 12-months
Timeline
Special Loans Administrator I
Dovenmuehle Mortgage Corporation
09.2022 - Current
Dental Receptionist
Simply Dental
03.2020 - 07.2022
Mortgage Disclosure Specialist
Loan Cabin Inc
01.2019 - 02.2020
Dental Receptionist/Assistant
Healthy Smiles
12.2016 - 12.2018
High School Diploma -
Bartlett High School