Amaya Galvan
Streamwood,IL
Summary
An accomplished and results-driven professional with broadly diverse expertise, encompass knowledge, accounting, customer service, loan disclosing/processing, as well as dentrix ascend, insurances, scheduling, treatment planning. Contributes to the success and profitability of a company. Team leader who takes advantage of every opportunity to go beyond basics and serve customers/patients with speed and diligence.
Overview
7
7
years of professional experience
Work History
Special Loans Administrator I
Dovenmuehle Mortgage Corporation
09.2022 - Current
- Great visitors/callers and direct to appropriate staff.
- Organize files, develop spreadsheets, fax reports and scan documents to improve organizational workflow.
- Collect payments, issue receipts and update accounts to reflect new balances.
- Wrote, record and proofread documents and data onto line of credit.
- Request Payoff's and provide Blank Letter of intent forms.
Dental Receptionist
Simply Dental
03.2020 - 07.2022
- Scheduling
- Work with laboratories to send cases
- Present treatment plans
- Payment collection
- Order supplies
- Clean/sterilized operatory
- Greeting of patients and vendors
- Insurance proficiency
- 3rd party financing
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Mortgage Disclosure Specialist
Loan Cabin Inc
01.2019 - 02.2020
- Verified and analyze all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions
- Calculate qualifying ratios, determine creditworthiness
- Ensure information transfers are accurately completed
- Receive incoming calls from borrowers and resolve issues in a timely manner while coordinating with loan officers as needed
- Meet loan production goals through proactive and responsive telephone presentations and pipeline management activities
- Scan and document incoming loans
- Disclose and Process loans
- Conventional, FHA, VA, Heloc loans
- Ensure complete borrower satisfaction and correspondence
Dental Receptionist/Assistant
Healthy Smiles
12.2016 - 12.2018
- Scheduling
- Work with laboratories to send cases
- Present treatment plans
- Payment collection
- Order supplies
- Clean/sterilized operatory
- Greeting of patients and vendors
- Insurance proficiency
- X-ray imaging
- Chair side assistance
- 3rd party financing
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Education
High School Diploma -
Bartlett High School
Bartlett, IL05.2018
Skills
- Encompass Software
- Excel, word, Spreadsheet and Adobe acrobat
- Hellosign/DocuSign Credit card authorization
- Anti-predatory lending database
- Scheduling
- Dentrix (ascend) Proficiency
- Customer service
- Care Credit
- Black Knight (MSP)
- Loan Application Preparation
- Insurance verification
Accomplishments
- Promoted from Loan Opener to Mortgage Disclosure Specialist, in less than 12-months
Timeline
Special Loans Administrator I
Dovenmuehle Mortgage Corporation
09.2022 - Current
Dental Receptionist
Simply Dental
03.2020 - 07.2022
Mortgage Disclosure Specialist
Loan Cabin Inc
01.2019 - 02.2020
Dental Receptionist/Assistant
Healthy Smiles
12.2016 - 12.2018
High School Diploma -
Bartlett High School