Amaya Garcia-Lujan

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Upheld strict regulations for safe alcohol service and food safety.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Served high customer volumes during special events, nights, and weekends.

• Promote sale of merchandise for water safety
• Overall water safety tips and questions
• Customer count and regulation
• Offered assistance to customers and answered questions regarding the river and how the business works
• Unboxing new tubes and refilling and patching old and new tubes
• Operation of the Square app for sales of rentals and merchandise
• Learned roles of other departments to provide coverage and keep the store operational
• Delivered a high level of customer service to patrons using active listening and engagement skills
• Trained new team members in cash register operation and customer services
• Engaged customers with a friendly smile and knowledgeable support to promote sales and build loyalty
• Kept shop areas neat, clean, and free of safety hazards.

Intern

• Ensure all transactions are being processed correctly throughout the entire event
• Ensure all transactions and inventory match up at the end of each ceremony
• Unbox inventory and regulate items as they enter the warehouse
• Credit transactions through square app
• Delivered a high level of customer service to patrons using active listening and engagement skills
• Regulated customers at high volumes in a fast paced environment
• Problem solving during trips more than 300 miles from warehouse location
• Set up and take down stands at various locations
• Loading and unloading trucks of merchandise to and from the warehouse location

Lead

• Manage a team of 1-6 other individuals on trips to different commencement ceremonies and ensure everyone is on track and running smoothly
• Ensure an accurate count of merchandise going in and coming out
• Keeping interns in track while inputting sales and managing high volumes of customers
• Manage the use of company credit cards when providing interns with meals, snacks, hydration, and gas to get to and from commencement ceremonies
• Check interns into hotels and make sure they wake up on time for shifts as well as keeping the whole team on a strict schedule

• Collected payments and provided accurate change
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness
• Processed sales transactions to prevent long customer wait times
• Accepted cash and credit card payments, issued receipts and provided change
• Trained new team members in cash register operation, stock procedures and customer services
• Delivered a high level of customer service to patrons using active listening and engagement skills
• Reported pricing discrepancies to supervisor