Amaya Gilliam
Shreveport,LA
Summary
Motivated and detail-oriented professional with strong experience in healthcare billing, enrollment processing, insurance claims, customer support, and mental health patient care. Skilled in analyzing complex information, resolving discrepancies, and maintaining accurate documentation across multiple systems. Known for delivering compassionate patient advocacy, de-escalating challenging situations, and supporting individuals with behavioral and emotional needs. Adept at providing clear communication, ensuring policy compliance, and collaborating with cross-functional teams to improve service quality. Recognized for reliability, strong problem-solving abilities, and a commitment to accuracy, confidentiality, and high-quality service.
Overview
6
6
years of professional experience
Work History
Warehouse Assembler
FedEx
Shreveport, LA
09.2025 - 02.2026
- Assisted in assembling and packaging products accurately to meet daily shipping quotas.
- Conducted quality checks on assembled items, identifying defects to maintain standards.
- Collaborated with team members to streamline assembly processes and improve efficiency.
- Operated warehouse equipment safely, following all safety protocols and guidelines.
Customer service representative
ITCON
07.2023 - 10.2025
- Assisted customers with inquiries and product information.
- Resolved customer complaints efficiently to enhance satisfaction.
- Assisted Survivors with all inquiries they had about their application.
- Maintained knowledge of products and services to provide informed assistance.
- Remote / FEMA
Patient Care Technician / Mental Health
Brentwood Hospital
11.2022 - 12.2024
- Provide direct clinical support and patient care by assisting individuals with mental health challenges in daily living activities, monitoring emotional and behavioral health, and implementing individualized care plans under the guidance.
- Observe, assess, and document patient behaviors and symptoms in electronic health records (EHRs), ensuring accurate and timely communication of critical information to nursing staff and mental health professionals.
- Facilitate therapeutic interventions and psychosocial activities to promote coping skills, emotional regulation, and engagement in treatment plans, reinforcing clinical objectives established by the care team.
- Collaborate with interdisciplinary teams including nurses, psychiatrists, and social workers to coordinate patient care, support crisis management, and enhance overall treatment outcomes.
- Maintain a safe, supportive, and therapeutic environment by identifying potential behavioral risks, implementing de-escalation techniques, and strictly adhering to facility protocols and safety standards.
Customer service representative
Teleperformance
05.2020 - 03.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted customers with issuing new debit cards, cancelling debit cards and activating debit cards.
Education
Highschool - undefined
Captain Shreve
05.2020
Skills
- Customer Support
- Patient Advocacy
- Claims Processing
- Enrollment Verification
- Billing Analysis
- Benefits Coordination
- Member Assistance
- Policy Interpretation
- Service Excellence
- Issue Resolution
- Data Accuracy
- Account Reconciliation
- Documentation Management
- Eligibility Review
- Record Maintenance
- Crisis Intervention
- Behavioral Observation
- Safety Monitoring
- Task Prioritization
- Problem Solving
- Care Coordination
- Communication Skills
- Conflict Resolution
- Compliance Adherence
- Information Verification
- System Navigation
- Quality Assurance
- Report Preparation
- Team Collaboration
- Patient Engagement
Timeline
Warehouse Assembler
FedEx
09.2025 - 02.2026
Customer service representative
ITCON
07.2023 - 10.2025
Patient Care Technician / Mental Health
Brentwood Hospital
11.2022 - 12.2024
Customer service representative
Teleperformance
05.2020 - 03.2023
Highschool - undefined
Captain Shreve