Amaya Gomez
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Certified Trainer
Chipotle Mexican Grill
11.2019 - Current
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds, and resolved transaction issues.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Barista
Starbucks
05.2023 - 06.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Cashier
Citarella Gourmet Market
01.2020 - 01.2023
- Properly scan and bag all merchandise, learn and utilize produce codes
- Operated cash register to record transactions accurately and efficiently.
- Counted the cash drawer at the beginning and end of the shift
- Addressed customer needs and made product recommendations to increase sales.
- Demonstrate communication, teamwork, and exceptional guest service.
Drive-Thru Cashier
Tully's Tenders
08.2022 - 11.2022
- Took orders at the drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Maintained a clean, tidy, and orderly workstation to uphold company standards.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
Kiosk Attendant
Bed Bath and Beyond
07.2021 - 01.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Operations Management Specialist/Customer Service Representative
UPS
12.2020 - 01.2021
- Supervising daily activities of 150 drivers
- Tracking drivers to make sure they delivered the packages to the right location and got their assigned duties done, such as picking up the OCA packages which were the return packages that needed to be dropped off at the warehouse.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered packages as driver's helper some days.
Education
No Degree - Human Development
State University of New York At Oswego
7060 NY 104, Oswego, NY 1312605.2024
High School Diploma -
Hyde Leadership Charter High School
830 Hunts Point Ave06.2020
Skills
- Customer Experience
- POS Transactions
- Interpersonal Communications
- Time-management
- Decision-making
- Detail-oriented
Additional Information
- , College Now Course at Hostos Community College (February 2018-May 2019)Committees: National Art Honor Society National Honor Society Awards: Honor Roll MVP 2019 Student Scholar- Athlete Award Advanced regents diploma High School Honors award Honors Society award at SUNY Oswego
Timeline
Barista
Starbucks
05.2023 - 06.2023
Drive-Thru Cashier
Tully's Tenders
08.2022 - 11.2022
Kiosk Attendant
Bed Bath and Beyond
07.2021 - 01.2022
Operations Management Specialist/Customer Service Representative
UPS
12.2020 - 01.2021
Cashier
Citarella Gourmet Market
01.2020 - 01.2023
Certified Trainer
Chipotle Mexican Grill
11.2019 - Current
No Degree - Human Development
State University of New York At Oswego
High School Diploma -
Hyde Leadership Charter High School