Amaya Griffin
Winter Garden,FL
Summary
Experienced marketing professional with a strong background in social media and customer service. Specializes in conflict resolution and upselling. Proficient in child development knowledge, scheduling, and sanitation procedures. Passionate about developing innovative marketing strategies to enhance client retention and satisfaction.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Work Study Office Assistant
Barry University
10.2024 - 05.2025
- Facilitated smooth daily operations by promptly responding to phone calls and email correspondence from students and staff members alike.
- Maintained confidentiality by handling sensitive information with discretion in accordance with university guidelines.
- Contributed to the development of office policies and procedures, enhancing overall operational efficiency.
- Supported office staff by managing calendars, scheduling appointments, and coordinating travel arrangements.
- Provided excellent customer service, addressing inquiries from students, staff, and faculty in a timely manner.
Server
Club Euro
10.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Daycare Assistant
Miss Rina's Little Rascals
07.2020 - 07.2024
- While working at this daycare center I've gained an abundant amount of experience working with young children, and delivering safe and efficient childcare services. Along with pursuing an EEC college course through Fisher College to become teacher certified, enhance teaching skills, and child development knowledge.
- Foster nurturing environment for young children, implementing age-appropriate activities. Collaborate with team to ensure high-quality care and educational experiences.
- Develop creative learning activities tailored to individual needs. Introduce new methods to promote cognitive, social, and emotional growth in diverse group settings.
Receptionist/Cashier
Sizzle Salon
09.2021 - 02.2024
- Managed customer service and conflict resolution, ensuring a welcoming environment for clients
- Educated clients on equipment use and safety, improving customer satisfaction and safety compliance
- Maintained salon sanitation and operational standards, adhering to state guidelines
- Scheduled appointments and upsold products, contributing to increased sales and client retention
- Greeted and seated clients, ensuring efficient and pleasant client flow
- Manage salon operations, ensuring compliance with state guidelines. Excel in customer service, conflict resolution, and upselling. Educate clients on equipment safety.
- Implement streamlined client flow strategies, enhancing overall salon efficiency and contributing to improved customer satisfaction rates.
Education
EEC Certified Daycare Teacher -
Fisher College
05.2024
High School Diploma -
Malden Catholic School For Girls
Malden, MA05.2023
Skills
- Activity Planning
- Child Development Knowledge
- Infant Care
- Customer Service
- Sanitation Procedures
- Greeting and seating clients
- Brand Management
- Early Childhood Development
- Classroom Organization
- Scheduling
- Upselling products
- Document Management
- Digital Advertising
- Content creation
- Document management
- Confidentiality
- Problem-solving
- Attention to detail
- Multitasking and organization
- Computer skills
- Team collaboration
- Safety procedures
- Office administration
- Task prioritization
- Student wellness
- Teamwork
Certification
EEC Daycare Teacher Certification.
Additional information
- Current Academic Endeavor | Barry University
- Currently a freshman at Barry University located in Miami, Florida. Pursuing a major nursing, along with a minor in business administration.
Links
Feature in InStyle Magazine Article
Timeline
Work Study Office Assistant
Barry University
10.2024 - 05.2025
Server
Club Euro
10.2024 - 02.2025
Receptionist/Cashier
Sizzle Salon
09.2021 - 02.2024
Daycare Assistant
Miss Rina's Little Rascals
07.2020 - 07.2024
EEC Certified Daycare Teacher -
Fisher College
High School Diploma -
Malden Catholic School For Girls
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