Amaya Grullon
Miami,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at CMX Cinemas. Skilled in conflict resolution and leadership, adept at data entry and document management. Achieved significant improvements in employee engagement and financial performance, demonstrating a strong ability to manage resources and foster a collaborative work environment.
Overview
3
3
years of professional experience
Work History
Manager
CMX Cinemas
06.2022 - 07.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established team priorities, maintained schedules and monitored performance.
Aftercare Teacher
Doral Academy Prepatory
08.2021 - Current
- Contributed to after-school programs to enhance the overall educational experience of students beyond the classroom setting.
- Maintained accurate records of student progress, ensuring that all necessary documentation was up-to-date and accessible for review as needed.
- Enhanced communication skills among students through group projects, presentations, and debates.
- Managed classroom behavior effectively, establishing clear expectations and maintaining consistent discipline practices.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
Receptionist
Doral Academy Prepatory
07.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Human Resources Intern
Doral Academy Prepatory
08.2024 - Current
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Updated and maintained employee records to respond quickly to requests for information.
- Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
- Organized and maintained personnel records, ensuring compliance with legal requirements.
Education
Associate of Arts - Social Work
Miami Dade College
Miami, FL06.2026
High School Diploma -
Doral Academy Prepatory
Doral, FL06.2022
Skills
- Data Entry
- Leadership Qualities
- File Management
- Document Management
- Conflict Resolution
- Responsible and Dependable
Timeline
Human Resources Intern
Doral Academy Prepatory
08.2024 - Current
Receptionist
Doral Academy Prepatory
07.2023 - Current
Manager
CMX Cinemas
06.2022 - 07.2023
Aftercare Teacher
Doral Academy Prepatory
08.2021 - Current
Associate of Arts - Social Work
Miami Dade College
High School Diploma -
Doral Academy Prepatory
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