Amaya Harris
Joliet,IL
Summary
I am seeking a position with a company where I can leverage my strong dedication to assisting people, while also embracing opportunities for professional growth and advancement. I am eager to contribute my skills and enthusiasm to a dynamic team environment, where I can make a meaningful impact while continuously developing my capabilities.
Overview
5
5
years of professional experience
Work History
Command Center Operator Lead
Andy Frain Services, Inc.
05.2022 - Current
- Conduct thorough audits of employee records to ensure strict compliance with training and certification requirements.
- Meticulously review and process employee STA (Security Threat Assessment) applications, ensuring adherence to TSA regulations.
- Serve as the frontline point of contact, professionally handling inbound phone inquiries regarding job opportunities, support needs, and payroll matters.
- Efficiently direct incoming calls to the appropriate manager or Director, optimizing communication flow within the organization.
- Actively support security and screening personnel in the field by promptly reporting both emergency and non-emergency incidents to the Command Center.
- Demonstrate exceptional follow-up skills by documenting incidents through detailed email reports and offering insightful recommendations for improvement.
- Implement proactive measures by regularly checking in on security guards to ensure alertness and readiness for duty.
- Facilitate the seamless onboarding process for new employees, assisting with system entry.
- Maintain open communication channels by providing timely status report updates to team members, fostering collaboration and alignment.
- Demonstrate commitment to organizational standards by consistently adhering to company policies, procedures, and guidelines, contributing to a culture of excellence and accountability.
Box Office Student Assistant
Hainline Theatre, Western Illinois University
01.2022 - 05.2022
- Extend courteous greetings to customers while effectively promoting and selling tickets, ensuring a positive and welcoming experience.
- Maintain precise organization by securely storing presale tickets in a structured folder system, ensuring seamless retrieval for customers leading up to performances.
- Offer personalized assistance by reserving seats as required, accommodating specific customer preferences and ensuring their satisfaction.
- Professionally handle incoming phone calls, providing prompt and accurate information regarding ticket availability, pricing, and event details.
- Actively monitoring the box office to ensure smooth operations and address any customer inquiries or issues promptly, contributing to the overall success of events.
Front Desk Student Assistant
Malpass Library, Western Illinois University
02.2019 - 03.2020
- Provide assistance to patrons during the checkout process, ensuring a seamless and pleasant experience.
- Efficiently discharge books from patrons' accounts upon return, maintaining accurate records of library inventory.
- Keep track of the flow of patrons entering and exiting the library, ensuring safety and security.
- Maintain vigilance at the front desk by monitoring activities, addressing inquiries, and providing information to patrons as needed.
- Professionally handle incoming phone calls, offering prompt and helpful assistance to address inquiries.
- Methodically shelve and organize books according to the library's classification system, ensuring easy accessibility for patrons and maintaining the overall orderliness of the library's collection.
Cashier/Hostess
Harrah's Joliet Casino & Hotel
06.2019 - 08.2019
- Efficiently manage both cash and card transactions, demonstrating proficiency in handling payments and ensuring accuracy in monetary exchanges.
- Provide exemplary customer service by issuing change, receipts, and refunds promptly and accurately, addressing customer needs and concerns with professionalism.
- Assist with packaging food items as necessary, demonstrating attention to detail and ensuring customer orders are fulfilled to satisfaction.
- Maintain a tidy and orderly work environment by consistently organizing and cleaning workstations, contributing to a positive customer experience and a professional appearance.
- Execute closing procedures diligently, ensuring all transactions are accurately recorded, equipment is properly secured, and the workspace is left in a state of readiness for the next shift.
Education
Bachelor of Science - Law Enforcement and Justice Administration
Western Illinois University
Macomb, IL05.2022
High School Diploma -
Joliet West High School
Joliet, IL05.2017
Skills
- Active Listening
- Computer Skills
- Calm Under Pressure
- Dependable and Responsible
- Excellent Communication
- Multitasking
- Organization and Time Management
- Problem Resolution
References
Francine Davis from State of Illinois Human Service Case Manager
frannyd75@icloud.com · (708)378-3701
Patrese Williams from Sallie Mae Human Resources
(708)227-0897
Timeline
Command Center Operator Lead
Andy Frain Services, Inc.
05.2022 - Current
Box Office Student Assistant
Hainline Theatre, Western Illinois University
01.2022 - 05.2022
Cashier/Hostess
Harrah's Joliet Casino & Hotel
06.2019 - 08.2019
Front Desk Student Assistant
Malpass Library, Western Illinois University
02.2019 - 03.2020
Bachelor of Science - Law Enforcement and Justice Administration
Western Illinois University
High School Diploma -
Joliet West High School