Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amaya Herrera

Hermitage,TN

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

During my collegiate career I have maintained a 3.9 GPA and received my Associates Degree in **** Honored *****. Projected to graduate in May 2024 with Bachelors Degree in Management and Minor in Marketing.

Overview

4
4
years of professional experience

Work History

Server

M.L. Rose Craft Beer & Burgers
08.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Server, Server Trainer, Host, Expo

The Goat
11.2019 - 07.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.


Education

Management And Marketing

Cumberland University
Lebanon, TN
05.2024

Skills

Adaptability

Communication

Customer Satisfaction

Interpersonal Skills

Critical Thinking/ Problem Solving

Conflict Resolution

Collaboration

Detail Oriented

Timeline

Server

M.L. Rose Craft Beer & Burgers
08.2021 - Current

Server, Server Trainer, Host, Expo

The Goat
11.2019 - 07.2021

Management And Marketing

Cumberland University

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