Amaya Horton
Austin
Summary
Customer-focused professional with experience in retail, beauty, and salon environments. Managed high-volume interactions, transactions, and operations while driving sales through personalized recommendations and upselling. Skilled in fostering connections, resolving issues promptly, and creating welcoming experiences. Reliable and detail-oriented, supporting teams across various areas to achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Garage Clothing Store
Austin
12.2025 - Current
- Assisted customers in selecting apparel and accessories, enhancing their shopping experience for various occasions.
- Provided product knowledge to enhance customer shopping experiences.
- Suggested additional items to customers, increasing overall sales opportunities.
- Collaborated with team members to meet daily sales goals and objectives.
- Maintained store presentation by organizing merchandise and ensuring cleanliness to create an inviting shopping environment.
- Organized displays to attract customers and promote sales.
- Participated in inventory management by restocking shelves and tracking supplies.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Receptionist
DryBar
05.2025 - 08.2025
- Scheduled and confirmed client appointments, managed high-volume phone and in-person inquiries, and ensured seamless check-in/out experience.
- Delivered a welcoming client experience, resolved concerns quickly, and supported loyalty-building through personalized interactions.
- Processed payments and managed cash/credit transactions while promoting retail product add-ons to enhance client purchases.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted stylists by managing appointment flow, communicating client preferences, and ensuring a smooth front desk operation.
- Provided product information to clients, enhancing service experience.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained office supplies inventory by monitoring stock levels to ensure availability and support uninterrupted operations.
Beauty Advisor
Sephora at Kohl's
11.2024 - 07.2025
- Assessed skin type, concerns, and preferences to provide personalized product recommendations, enhancing customer satisfaction.
- Delivered in-store makeup and skincare applications to educate clients on proper usage and techniques.
- Consistently met and exceeded individual and store sales goals through upselling and cross-selling strategies.
- Organized displays and maintained stock levels to ensure products remained visually appealing and accessible, contributing to a positive shopping experience.
- Collaborated with team members to create engaging promotional events and displays.
- Informed customers about loyalty programs and current promotions, increasing engagement and participation.
- Trained new team members on product knowledge and customer service standards.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
Cashier
Burlington
02.2023 - 06.2023
- Handled cash, card, and mobile transactions accurately
- Processed customer purchases and returns efficiently
- Delivered friendly customer service in a fast-paced environment, fostering positive customer interactions
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and addressed inquiries about store products and services, facilitating informed purchasing decisions
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness and organization of checkout area.
- Learned roles of other departments to provide coverage and keep store operational.
Education
MBA - Finance & Investment Banking
Concordia University
Austin, TX05-2029
High School Diploma -
Stony Point High School
Round Rock, TX05-2025
Skills
- Money handling
- Transaction management
- Customer service
- Product knowledge
- Appointment scheduling
- Time management
- Multitasking
- Proficient in Microsoft/Google
- Dependability and reliability
- Communication
Timeline
Retail Sales Associate
Garage Clothing Store
12.2025 - Current
Receptionist
DryBar
05.2025 - 08.2025
Beauty Advisor
Sephora at Kohl's
11.2024 - 07.2025
Cashier
Burlington
02.2023 - 06.2023
MBA - Finance & Investment Banking
Concordia University
High School Diploma -
Stony Point High School