Amaya Knox
Soft Touch Dental
San Leandro,CA
7
years of professional experience
Hardworking and reliable Nursing student at Chabot College, seeking to leverage my knowledge and skills in a full-time medical role. Experienced in providing patient care, multitasking in fast-paced environments, and using medical software to support healthcare operations.
Work History
Dental Assistant
2 Years 5 Months- Assisted dentists chairside with procedures, including taking patient X-rays, room setups, and breakdowns
- Managed front-end operations, including handling insurance, scheduling appointments, and resolving customer complaints
- Maintained high standards of customer service in fast-paced operations while adhering to safety protocols.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Caregiver
4 Years 6 Months- Provided in-home care for disabled elders, assisting with daily living activities and ensuring their safety
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
Assistant Admitting Representative
1 Year 3 Months- Assisted patients with the admission and registration process, ensuring accurate demographic and insurance information was entered into EPIC.
- Scheduled appointments, managed multiple phone lines, and provided administrative support in a fast-paced healthcare environment.
- Delivered exceptional customer service by greeting patients and visitors, answering questions, and helping them navigate hospital services.
- Verified patient information, maintained confidential records, and ensured compliance with HIPAA guidelines.
- Collaborated with clinical staff to support patient flow and help provide a positive patient experience.
Service Center Representative
4 Months- Answered calls and assisted consumers with health insurance inquiries, ensuring privacy and proper case handling
- Utilized multiple software applications simultaneously for efficient data entry and record-keeping purposes during calls.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
Education
Associate's Degree in Biological Sciences - Biological Sciences
High School Diploma
Skills
Imaging Software: EPIC
PACS
Patient Care & Safety
Medical/Radiology Terminology
Medical Documentation & Record Management
Customer Service
Microsoft Office
Google Drive
Salesforce
Multitasking & Organization
Timeline
Dental Assistant
Soft Touch Dental
10.2023 - 03.2026Read More
Assistant Admitting Representative
Sutter Health
04.2022 - 07.2023Read More
Service Center Representative
Covered California
11.2021 - 03.2022Read More
Caregiver
Alegre
04.2019 - 10.2023Read More
San Leandro High School
High School Diploma
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Dental Assistant Certification
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Chabot College
Associate's Degree in Biological Sciences from Biological Sciences
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