Amaya Liggett
Lexington,Kentucky
Summary
Dedicated leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Ensures a positive experience with every customer, every time.
Overview
3
3
years of professional experience
Work History
E-Commerce Department Lead
Kroger
Lexington, KY
12.2021 - Current
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Provided training and guidance to new employees.
- Monitored employee performance and provided feedback to ensure job expectations were met.
- Resolved customer complaints in a timely manner by identifying root causes of issues.
- Collaborated with senior management on strategic initiatives that impacted the overall business objectives.
- Oversaw department schedule, projects and quality standards.
- Implemented systems for measurement of key performance indicators to track progress against organizational objectives.
- Reviewed weekly reports from subordinate staff members outlining project status updates.
- Provided quality customer service and represented company.
Lead Food Server
The Friendship Tearoom at the Giftbox
Lexington , KY
05.2021 - 12.2021
- Resolved customer complaints in a professional manner while maintaining a positive attitude.
- Provided excellent customer service to all patrons in a timely manner.
- Trained new staff members on proper serving techniques, customer service practices, and safety protocols.
- Prepared end-of-shift reports detailing sales figures and daily transactions.
- Processed payments using POS systems accurately and efficiently.
- Greeted guests, explained menu items and specials, took orders, and answered questions about menu items.
- Provided exceptional service to high volume of daily customers.
Service Team Member
GiftboxPanera Bread
Lexington , Kentucky
01.2021 - 05.2021
- Greeted customers and provided excellent customer service.
- Trained and assisted service members regularly.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Organized and replenished supplies at food stations to optimize team performance.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Maintained an extremely clean dining room, while simultaneously interacting with customers and completing orders.
- Managed returns, refunds, exchanges, and other customer inquiries.
- Operated equipment such as scanners, scales, computers correctly.
Education
High School Diploma -
Lafayette High School
Lexington, KY05.2020
Skills
- Training & Development
- Excellent work ethic
- Customer First Mindset
- Computer skills
- Web Analytics
- Organization
- Time Management
- Task Delegation
- Customer Relations
- Team Management
- Telephone Etiquette
References
References available upon request.
Timeline
E-Commerce Department Lead
Kroger
12.2021 - Current
Lead Food Server
The Friendship Tearoom at the Giftbox
05.2021 - 12.2021
Service Team Member
GiftboxPanera Bread
01.2021 - 05.2021
High School Diploma -
Lafayette High School