Amaya Matthews
Charlotte,NC
Summary
Dynamic Fraud and Risk Analyst at Wells Fargo with expertise in fraud analysis and risk management. Proven track record in developing effective risk mitigation strategies and enhancing customer service through proactive communication. Skilled in data interpretation and team collaboration, driving significant improvements in fraud detection and prevention efforts.
Overview
4
4
years of professional experience
Work History
Fraud and Risk Analyst
Wells Fargo
Charlotte, NC
04.2024 - Current
- Provided regular reports on identified trends in fraud cases.
- Responded quickly to alerts generated by automated systems designed to detect possible fraudulent activity.
- Collaborated with other departments within the organization to ensure compliance with anti-fraud measures.
- Actively participated in meetings with management teams discussing strategies for reducing risk associated with fraud cases.
- Developed risk mitigation strategies to reduce the likelihood of future fraud incidents.
- Analyzed and monitored customer accounts for suspicious or fraudulent activity.
- Reviewed financial documents for discrepancies or irregularities related to fraudulent activities.
Universal Banker II
Truist Bank
Charlotte, NC
09.2022 - 03.2024
- Developed relationships with business owners to promote commercial banking services.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Assisted customers with setting up direct deposits for their payroll checks.
- Provided guidance on establishing automatic transfers between various accounts.
- Educated customers about the features of different types of bank accounts available.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Maintained records of customer interactions and transactions in accordance with bank policies.
Customer Service Representative
USAA Bank
Concord, NC
04.2022 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Beauty Sales Advisor
Ulta Salon and Cosmetics
Concord, NC
06.2021 - 11.2021
- Suggested additional items or services that could enhance the customer's purchase decision.
- Assisted with training new employees on company policies and procedures.
- Communicated promotional offers to existing customers via phone or email.
- Attended team meetings to discuss strategies for increasing sales numbers.
- Processed returns and exchanges according to company policy.
- Followed up with customers after their purchases to ensure satisfaction.
- Created displays for featured merchandise in order to attract more buyers.
- Tracked daily sales figures using computer software programs.
Education
Associate of Applied Science - Business Administration And Management
Central Piedmont Community College
Charlotte, NC02-2026
High School Diploma -
Stuart Cramer
Belmont, NC06-2019
Skills
- Fraud analysis
- Risk management
- Data interpretation
- Customer service
- Sales strategies
- Financial reporting
- Effective communication
- Team collaboration
- Cybersecurity
- Case management
- Data analysis
- Anti-fraud systems
Timeline
Fraud and Risk Analyst
Wells Fargo
04.2024 - Current
Universal Banker II
Truist Bank
09.2022 - 03.2024
Customer Service Representative
USAA Bank
04.2022 - 08.2022
Beauty Sales Advisor
Ulta Salon and Cosmetics
06.2021 - 11.2021
Associate of Applied Science - Business Administration And Management
Central Piedmont Community College
High School Diploma -
Stuart Cramer
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