Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amaya Mcdonald

Peoria,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Preschool Teacher

KinderCare Learning Centers
09.2024 - 03.2025
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
  • Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
  • Enhanced literacy skills with storytelling sessions, capturing students' imaginations and interest in reading.

Customer Service Representative

AllState
06.2022 - 08.2024
  • Went over insurance policies and assisted customers with claims.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Assisted customers with logging in and checking alerts
  • Helped create identity theft claims

Customer Service Representative

Hyundai
01.2018 - 11.2022
  • Went over insurance policies and assisted customers with claims.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Assisted customers with logging in and checking alerts
  • Helped create identity theft claims

Education

Casa Grande Union High School
06.2019

Skills

  • Insurance claims
  • Document review
  • Microsoft word
  • Billing & payments
  • Google suite
  • Communication
  • Multitask
  • Complaint & compliance
  • Classroom management
  • Child development
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Call center operations
  • Follow-up skills
  • Call management
  • Appointment scheduling
  • Team development
  • Documentation
  • Prioritization
  • Building rapport
  • Technical support

Timeline

Preschool Teacher

KinderCare Learning Centers
09.2024 - 03.2025

Customer Service Representative

AllState
06.2022 - 08.2024

Customer Service Representative

Hyundai
01.2018 - 11.2022

Casa Grande Union High School

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