Amaya Milinowicz
Augusta ,Georgia
Summary
Passion for learning and growing in the dental field. Utilizes knowledge in advanced administrative principles, practices, and core values. A leader committed to growth and professional development.
Overview
5
5
years of professional experience
Work History
Certified Orthodontic Assistant
Powell Orthodontics
Evans, Georgia
08.2023 - Current
- Assist orthodontists during orthodontic procedures, including the application of braces and other orthodontic appliances.
- Prepare orthodontic instruments and equipment for use.
- Take dental X-rays and digital impressions of patients' teeth.
- Prepare and sterilize orthodontic instruments and equipment according to infection control guidelines.
- Provide oral care instructions to patients and educate them about the correct use of orthodontic appliances.
- Monitor patients' progress, and keep accurate treatment records.
- Make adjustments to braces and other orthodontic appliances, as instructed by the orthodontist.
- Manage patient appointments, including scheduling and confirming visits.
Customer Service Representative
T-Mobile
Augusta , GA
01.2022 - 04.2023
- Provide excellent customer service to customers, responding to inquiries, and resolving issues in a timely manner.
- Utilize problem-solving skills to identify solutions for customer needs.
- Maintain up-to-date knowledge of products, services, policies, and procedures.
- Accurately process orders, payments, returns, exchanges, and other transactions.
- Educate customers on the features and benefits of their devices and services.
- Remain current on industry trends and changes in technology.
- Provide feedback to management regarding customers' satisfaction.
Orthodontic Care of Georgia
Patient Coordinator / Dental Assistant
Evans, GA
08.2020 - 12.2022
- Exposing dental X-rays from dental diagnostics, and caring for dental X-ray equipment.
- Assisting the dentist in managing medical and dental emergencies when necessary.
- Recording patients' information on dental hygiene, oral health, and plaque control programs.
- Scheduling appointments, answering phones, and greeting patients.
- Performing administrative tasks such as insurance forms and processing claims.
- Coordinating with other healthcare providers regarding other treatment plans, including oral surgeons.
- Ensuring that all documentation is correct, and up to date.
- Contacting insurance companies or patients regarding coverage determinations and outstanding balances.
- Explaining insurance benefits and payment plans to patients.
Education
Certificate -
Georgia Association of Orthodontics
Powell Orthodontics 10-2024
Certificate -
Augusta Dental Assistance School
1211 W Wheeler Pkwy Augusta, 3090909-2020
High School Diploma -
Salem High School
Conyers, GA05-2018
Skills
- Orthodontic procedures
- Problem solving
- Team collaboration
- Orthodontic emergencies management
- Dental X-ray management
- Cross-training capabilities
- Orthodontic instrument sterilization
- Customer service
Timeline
Certified Orthodontic Assistant
Powell Orthodontics
08.2023 - Current
Customer Service Representative
T-Mobile
01.2022 - 04.2023
Orthodontic Care of Georgia
Patient Coordinator / Dental Assistant
08.2020 - 12.2022
Certificate -
Georgia Association of Orthodontics
Certificate -
Augusta Dental Assistance School
High School Diploma -
Salem High School