Summary
Overview
Work History
Education
Skills
Timeline
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Amaya Miranda

Clifton

Summary

Dynamic and results-driven professional with extensive experience at The Front Porch Restaurant & Pub, excelling in customer service and conflict resolution. Proven ability to enhance beverage sales and train staff effectively, ensuring compliance with food safety standards while maintaining high energy and a positive environment. Skilled in financial transaction coordination and menu knowledge.

Overview

3
3
years of professional experience

Work History

Server

The Front Porch Restaurant & Pub
12.2023 - 06.2024
  • Beverage sales
  • Communication skills
  • Conflict resolution skills
  • Problem-solving skills
  • Professionalism
  • Ability to work in stressful environments
  • Practiced safe food and handling techniques per policy and local, state, and federal rules and regulations
  • Table bussing
  • Customer service
  • Restaurant experience
  • Stamina
  • Teamwork
  • Wine knowledge
  • General math skills
  • Ability to split tips evenly, hourly, and by percentage
  • High energy level when engaging with customers
  • Ability to provide detailed descriptions of menu items and make personalized recommendations
  • Take and submit food and drink orders accurately, ensuring timely service
  • Ability to process payments and handle cash with accuracy
  • Assisted other servers with setting up tables and ensuring proper arrangement
  • Cleared and reset tables efficiently, maintaining a clean and organized dining area

Barista

Starbucks
09.2021 - 05.2023
  • Learned every menu item’s preparation and numerous off-label drinks to meet customer needs
  • Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Promoted additional items with beverages, increasing store sales
  • Cleaned counters, machines, utensils, and seating areas daily
  • Trained new partners, sharing knowledge and expertise of coffees, teas, and merchandise
  • Controlled line and crowd quick, efficient service
  • Listened carefully to customer requests and created personalized delicious beverages, which improved sales
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning
  • Taught proper procedures and strategies for success to new employees
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems
  • Handled cash and processed payments accurately to avoid errors
  • Maintained regular and consistent attendance and punctuality
  • Operated espresso machines and commercial coffee brewers to create beverages
  • Made and served brand-specific café beverages with a focus on speed, quality, and consistency
  • Maintained and operated espresso machines, blenders, commercial brewers, coffee pots, and other equipment
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment

Education

5 Year’s bachelor’s - Healthcare Administration

Felician University
Rutherford, NJ
04.2027

High School Diploma -

DePaul Catholic High School
Wayne, NJ
06.2023

Skills

  • Inventory management and replenishment
  • Space utilization tracking
  • Financial transaction coordination
  • Point of sale management
  • Order accuracy commitment
  • Customer care excellence
  • Staff training and development
  • Strategic retail planning
  • Conflict resolution proficiency
  • Event coordination skills
  • Team collaboration versatility
  • Beverage quality assurance
  • Performance evaluation expertise
  • Safe food handling practices
  • Issue resolution proficiency
  • Food safety compliance
  • Effective team contribution
  • Menu knowledge expertise
  • Credit card processing skills
  • Hygiene maintenance standards
  • Adaptability in tasks
  • Routine maintenance execution
  • Transaction processing expertise
  • Infection control measures
  • Health code adherence
  • Retention strategy skills
  • Virtual training proficiency

Timeline

Server

The Front Porch Restaurant & Pub
12.2023 - 06.2024

Barista

Starbucks
09.2021 - 05.2023

5 Year’s bachelor’s - Healthcare Administration

Felician University

High School Diploma -

DePaul Catholic High School

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Amaya Miranda