Jahniah Reina
Brooklyn,NY
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Leader
Taco Bell
12.2021 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Child Caregiver
Shakeema Hill
06.2020 - 10.2021
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Brooklyn Democracy Academy
Brooklyn, NY06.2023
Skills
- Conflict Resolution
- Scheduling
- Food Preparation
- Inventory Control
- Cash Handling
- Staff Management
- Employee Training
- Cleaning
- Health and Safety Standards
- Food Safety
- Cash Register Operation
Timeline
Shift Leader
Taco Bell
12.2021 - Current
Child Caregiver
Shakeema Hill
06.2020 - 10.2021
High School Diploma -
Brooklyn Democracy Academy