Summary
Overview
Work History
Education
Skills
Timeline
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Amaya Robles

Pflugerville,TX

Summary

Dynamic and detail-oriented professional with extensive experience at Austin Regional Clinic, excelling in patient service coordination and charge entry. Proven ability in problem-solving and relationship building, ensuring accurate scheduling and compliance. Adept at multitasking and utilizing office programs to enhance operational efficiency and patient satisfaction.

Overview

5
5
years of professional experience

Work History

Sr Patient Service Coorinator

Austin Regional Clinic
03.2024 - Current
  • Managed check-in and check-out also covering other staff members when needed
  • Scurbbing the schedule making sure all appointments are scheduled correctly and correcting any if needed
  • Performing charge entry functions in the work-queue
  • Working ECR list - Encounters that are missing revenue, making sure all visits on the list were billed out correctly and/or signed and closed off by the provider
  • Responsible for working the referral list and out bound calling to patients to get them scheduled to the referred provider
  • Performs full patient registration functions which include but are not limited to answering phones, booking appointments greeting patients,check-in/check-out
  • Communication with providers regarding charge entries
  • Works patient waitlist, scheduling and calling out bound to patients when there are openings available
  • Scheduling postpartum visits referencing the delivery/surgery tickets provided from the provider
  • Clearing out the Accordion folder, checking left paperwork and calling patients for pickup
  • .Checking mail daily
  • Calling no shows, and rescheduling patients if needed
  • Getting external records
  • End of day processing and documentation , including deposits,etc.

Front Desk Receptionist

Austin Health Partners
05.2023 - 12.2023
  • Maintained cleanliness and organization of front desk area for optimal first impressions.
  • Utilized reservation management software to update booking information accurately.
  • Resolved guest inquiries and complaints, fostering a positive customer experience consistently.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.

Registrar

HCA Healthcare Inc.
02.2020 - 11.2021
  • Managed patient registration processes to ensure accuracy and compliance with healthcare regulations.
  • Assisted in maintaining electronic health records for efficient data retrieval and management.
  • Coordinated insurance verification procedures to facilitate timely patient access to services.
  • Provided support during patient intake, addressing inquiries and resolving issues promptly.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.

Education

Med Terminology

Pflugerville Highschool
Pflugerville, TX
06-2020

Skills

  • Telephone communication
  • Client advocacy
  • Notetaking and documentation
  • Goal setting
  • Proficiency in office programs
  • Detail orientation
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills
  • Relationship building
  • Attention to detail

Timeline

Sr Patient Service Coorinator

Austin Regional Clinic
03.2024 - Current

Front Desk Receptionist

Austin Health Partners
05.2023 - 12.2023

Registrar

HCA Healthcare Inc.
02.2020 - 11.2021

Med Terminology

Pflugerville Highschool

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Amaya Robles