Amaya Santiago
Summary
Pursuing full-time/part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving.
Overview
7
7
years of professional experience
Work History
Certified Nail Technician
Naty's Nail Bar & Spa
Springfield, MA
11.2020 - Current
- Contributed to team success by staying updated on industry trends and sharing knowledge with coworkers.
- Assisted in inventory management, tracking supplies usage, and reordering when necessary to avoid stock shortages.
- Increased client retention through personalized consultations and recommending appropriate nail treatments.
- Promoted salon services through engaging social media content, attracting new clientele.
- Ensured compliance with sanitation protocols, maintaining a safe and hygienic environment for all clients.
- Achieved consistent positive feedback from clients regarding attention-to-detail in executing intricate nail art designs.
- Efficiently managed appointment bookings using salon software ensuring timely service for walk-in clients as well as regulars.
Sales Associate
Snipes
Springfield, MA
11.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
Restaurant Server
Cracker Barrel Restaurant
Holyoke, MA
09.2019 - 11.2019
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Served food and beverages promptly with focused attention to customer needs.
Makeup Artist
Self Employed
Springfield, MA
01.2018 - 11.2019
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of germs or infections.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Scheduled makeup appointments for clientele.
Babysitter
Self Employed
Springfield, MA
01.2018 - 12.2018
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
High School Diploma -
High School of Science And Technology
Springfield, MA06-2021
Skills
- Client consultation
- Problem-solving skills
- Client satisfaction
- Client service quality
- Tool and surface sanitation
- Appointment management
Timeline
Sales Associate
Snipes
11.2023 - 12.2023
Certified Nail Technician
Naty's Nail Bar & Spa
11.2020 - Current
Restaurant Server
Cracker Barrel Restaurant
09.2019 - 11.2019
Makeup Artist
Self Employed
01.2018 - 11.2019
Babysitter
Self Employed
01.2018 - 12.2018
High School Diploma -
High School of Science And Technology