Amaya Scott
Deer Park,NY
Summary
Proven to excel in high-volume dining environments, I leveraged my strong work ethic and exceptional customer service skills at The Refuge to enhance guest experiences and improve service efficiency. My expertise in cash handling and hospitality service, coupled with a knack for guest engagement, drove significant improvements in team performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server/ Catering / Hostess / Bartender
The Refuge
2021.10 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Proficient in Micros POS, and Toast POS.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Cross-trained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
Counter/Waitress Supervisor
Bellinas Pizza And Restaurant
2017.09 - 2021.12
- Warmly welcomed customers upon approaching counter and placing orders.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Assisted in training of new staff on proper counting techniques and procedures.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
Sales Associate
Mixtiles
2019.10 - 2020.03
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
Front Desk Sales Associate
Retro Fitness Gym
2018.09 - 2019.08
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
Education
Associate of Arts - General Education
Suffolk County Community College
Selden, NY01.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- High-volume dining.
- Wine service
Timeline
Server/ Catering / Hostess / Bartender
The Refuge
2021.10 - Current
Sales Associate
Mixtiles
2019.10 - 2020.03
Front Desk Sales Associate
Retro Fitness Gym
2018.09 - 2019.08
Counter/Waitress Supervisor
Bellinas Pizza And Restaurant
2017.09 - 2021.12
Associate of Arts - General Education
Suffolk County Community College
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