Amaya Seraphine
Brooklyn,NY
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Sales Associate
Burlington Coat Factory Distribution Center
Brooklyn, NY
03.2023 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Tracked sales performance metrics to identify trends in the market place.
Topper/Restaurant Cashier
Just Salad
New York, NY
01.2022 - 02.2023
- Greeted customers, answered questions and provided general information regarding menu items.
- Processed payments using POS system and accepted cash, credit cards, and checks.
- Assisted management with inventory control processes such as restocking supplies.
- Stocked shelves with merchandise and ensured all products were properly labeled.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Assisted other employees in completing tasks when needed or requested by supervisor.
- Inspected all equipment for proper sanitation before each use.
- Answered customers' questions and provided information on store procedures or policies.
- Checked expiration dates on food products before stocking shelves or selling them to customers.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Crew Team Member
McDonald's
Brooklyn, NY
05.2021 - 10.2022
- Assisted customers with orders and inquiries.
- Greeted customers in a friendly manner upon entering the store.
- Operated cash register accurately and efficiently.
- Answered customer questions regarding product features, pricing, availability.
- Provided excellent customer service at all times.
- Performed store opening and closing procedures as directed by management team.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Reported any maintenance issues immediately to supervisor or manager.
- Prepared sandwiches and drinks for customers according to their specifications.
- Cleaned work areas regularly throughout shift.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
Education
High School Diploma -
UFT Charter School
Brooklyn, NY06-2023
Skills
- Customer Needs Assessment
- Cash Handling Accuracy
- Positive and professional
- Relationship Building
- Service-oriented
- Exceptional customer service
- Customer Service
Accomplishments
- Awarded Employee of the Month from McDonald's three times.
Timeline
Sales Associate
Burlington Coat Factory Distribution Center
03.2023 - Current
Topper/Restaurant Cashier
Just Salad
01.2022 - 02.2023
Crew Team Member
McDonald's
05.2021 - 10.2022
High School Diploma -
UFT Charter School