Amaya Smith
Murfreesboro,TN
Summary
Versatile and results-driven professional with a strong background in grounds maintenance and customer service, notably with Liberty Mutual Group. Excelled in enhancing property aesthetics and improving client satisfaction through dedicated work ethic and effective communication. Skilled in operating mowers and fostering teamwork, demonstrated by a track record of reducing equipment downtime and resolving customer complaints efficiently.
Overview
3
3
years of professional experience
Work History
Grounds Keeper
Liberty Mutual Group
04.2024 - 07.2024
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Performed regular watering and fertilizing of lawns, trees and shrubs to promote healthy vegetation growth.
Leasing Agent Assistant
Liberty Mutual
03.2024 - 06.2024
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Maintained a high level of organization within the leasing office, contributing to a professional environment.
Customer Service Representative
Lowe's
08.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dietary Server
Saint Thomas
08.2021 - 09.2022
- Improved patient satisfaction by providing timely and efficient meal service to residents.
- Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
- Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
- Participated in ongoing training programs related to dietary services, enhancing skills that led to better results for residents.
Education
Esthetic - Beauty
Paul Mitchell The School
Murfreesboro, TN04.2022
Business And Finance
Antioch High School
Antioch, TN05.2021
Skills
- Lawn and Grounds Maintenance
- Grounds Maintenance
- Operating mowers and tractors
- Dedicated Work Ethic
- Customer Service
- Flexible Schedule
- Teamwork and Collaboration
- Computer Skills
- Trash Disposal
- Customer service and assistance
- Work Orders
- Inspecting completed work
Timeline
Grounds Keeper
Liberty Mutual Group
04.2024 - 07.2024
Leasing Agent Assistant
Liberty Mutual
03.2024 - 06.2024
Customer Service Representative
Lowe's
08.2022 - 02.2023
Dietary Server
Saint Thomas
08.2021 - 09.2022
Esthetic - Beauty
Paul Mitchell The School
Business And Finance
Antioch High School
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