Amaya Urbina
Pembroke Pines,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude.
Overview
4
4
years of professional experience
Work History
Membership Specialist
Miami Association of REALTORS®
Sunrise , FL
2023.08 - Current
- Greeted members upon arrival and provided them with assistance throughout their visit.
- Provided customer service to members, answered questions, and resolved issues in a timely manner.
- Processed membership applications, renewals, payments and cancellations accurately and efficiently.
- Assisted members with account inquiries via phone or email correspondence.
- Responded promptly to member feedback and complaints in order to maintain high levels of satisfaction.
- Coordinated activities between departments in order to facilitate successful completion of projects.
Yeoman
USN
Yokosuka , Japan
2020.06 - 2023.06
- Performed administrative functions for legal proceedings, such as preparing briefs and other documentation.
- Supervised work production of personnel and administrative functions in the Military Personnel Office.
- Operate modern office equipment such as word processing computers, copying machines, answer telephone calls, and sort incoming mail.
- Prepare naval correspondence and use associated computer software to complete various military documents (Clerical Processing, Word Processing)
- Utilized overall knowledge of personnel and general administrative procedures to direct and supervise the administrative functions of the office.
- Created and implemented departmental administrative procedures, including filing systems, task tracking systems and interdepartmental personnel administration procedures.
Receptionist
Trini Salon and Spa
Brickell , FL
2019.12 - 2020.05
- Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments and meetings for management team.
- Processed payments and updated accounts to reflect balance changes.
Education
High School Diploma -
Everglades High School
Miramar, FL06.2019
Skills
- Computer Skills
- Communication Skills
- Leadership Skills
- Organizational Skills
- People Skills
- Customer Service Skills
- Collaboration Skills
- Problem-Solving Skills
- Interpersonal Skills
- Creative Thinking Skills
- Critical Thinking Skills
- Management Skills
Languages
English
Native/ Bilingual
Spanish
Professional
Japanese
Limited
Timeline
Membership Specialist
Miami Association of REALTORS®
2023.08 - Current
Yeoman
USN
2020.06 - 2023.06
Receptionist
Trini Salon and Spa
2019.12 - 2020.05
High School Diploma -
Everglades High School
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