Amaya Villanueva
Prospect Park,New Jersey
Summary
Goal-oriented team manager commended for leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering two years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
4
4
years of professional experience
Work History
Team Manager
Panera Bread
Wayne, New Jersey
01.2023 - Current
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Delegated work assignments and prioritized tasks.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Motivated team members to consistently achieve or exceed performance expectations.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Developed and implemented strategies to improve team performance.
- Analyzed data from various sources such as customer surveys or market research studies to inform decisions about product development or customer service initiatives.
Cashier
Five Below
Wayne, New Jersey
06.2020 - 09.2020
- Processed cash register transactions on POS and provided correct change
- Returned non-purchased products to shelves, maintaining strong visual merchandising
- Assisted customers in locating hard-to-find items
- Maintained a clear checkout area for a tidy presentation
- Cleaned and sanitized checkouts and other high-touch surfaces
- Kept up a high pace to minimize customer wait times at checkout
- Greeted customers with prompt and friendly service
- Received feedback and complaints while demonstrating exceptional customer service
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Paid attention to surroundings to best serve customers.
Waterpark Attendant
Borough of Prospect Park
Prospect Park, New Jersey
- Processed wristband payments and recorded daily attendance
- Reacted quickly to emergencies, carrying out shut-down and evacuation procedures
- Exchanged wristbands and cash and gave real change
- Reached out to the local community to promote recreational events and bring in new participants
- Submitted incident reports and attendance and observation records.
Shift Manager
Mcdonalds
Wayne, New Jersey
- Assisted management in resolving operational and service delivery issues
- Supervised hourly and temporary personnel, provided work direction, and reviewed work processes
- Evaluated employee performance and made recommendations for performance reviews
- Reviewed or approved purchase orders for product replenishment
- Protected team members and reduced company risk through stringent safety policy enforcement
- Analyzed productivity reports to manage overall performance
- Mentored underperforming staff with service-focused initiatives
- Delivered empowering leadership and coaching to motivate employees and increase retention
- Reported losses, employee behavioral issues, complaints, and operational issues to upper-level management
- Drafted sales and performance reports informing upper management
- Oversaw opening and closing duties and delegated tasks to team members for optimal productivity
- Held team members accountable for deadlines, quotas, and performance goals
- Addressed and resolved customer inquiries and complaints to restore satisfaction.
Education
High School Diploma - Cosmetology
Passaic County Technical Institute
Wayne, New JerseySome College (No Degree) - Business Administration
Passaic County Community College
Paterson, NJSkills
- Multitasking
- Financial management
- Emergency response
- Oversee operations
- Training
- Customer service
- Food safety management
- Maintain food safety
- Serve customers
- Quality control
- Customer relationship-building
- Front-of-house operations
- Organized
- Cash handling experience
- POS Systems
- Time Management
- Task Prioritization
- Reliability
Languages
Spanish, Conversational
Timeline
Team Manager
Panera Bread
01.2023 - Current
Cashier
Five Below
06.2020 - 09.2020
Waterpark Attendant
Borough of Prospect Park
Shift Manager
Mcdonalds
High School Diploma - Cosmetology
Passaic County Technical Institute
Some College (No Degree) - Business Administration
Passaic County Community College
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