Amaya Villarreal
San Antonio
Summary
Experienced customer-oriented individual motivated to maintain customer satisfaction and contribute to company success. Ability to escalate issues appropriately using strong communication along with conflict resolution skills. Reliable with strong time management and prioritization abilities. Proven ability to handle fast-paced work environments.
Overview
7
7
years of professional experience
Work History
Customer Representative
Maximus
04.2021 - Current
- Provide responses to telephone inquiries in an empathetic and professional manner
- Assist customers with any issues or inquiries for Medicaid, Medicare, health care reform, SNAP food benefits, welfare-to-work, and student loan servicing
- Manage records of customer interactions
- Efficiently handle customer inquiries, boosting satisfaction by resolving issues swiftly
Front End Team Lead
Walmart Supercenter
03.2018 - 02.2021
- Maintain store appearance and merchandise displays
- Collaborate with store management team to achieve sales goals and targets
- Train and coach team members on sales techniques, product knowledge, and customer service skills
- Assist with hiring and onboarding
Education
High School Diploma - undefined
The Master's Learning Institute
Skills
- Sales experience
- Leadership
- Customer Service
- Computer Proficiency
- Telephone etiquette
- Time Management
- Adult/Child/Infant CPR
- Basic First Aid and AED Certified
- Texas Alcohol Beverage Commission Certified
Timeline
Customer Representative
Maximus
04.2021 - Current
Front End Team Lead
Walmart Supercenter
03.2018 - 02.2021
High School Diploma - undefined
The Master's Learning Institute