Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amaya White

Birmingham

Summary

Dedicated and results-driven customer service professional with 8
years of experience delivering high-quality service in fast-paced
environments. I have proven ability to resolve customer issues
efficiently, improve satisfaction, and support company goals. Skilled
in handling customer inquiries, resolving complaints, and fostering
positive relationships to ensure satisfaction and loyalty. I am known
for clear communication, patience, and a problem-solving mindset.
Proficient in multitasking and working collaboratively in team-based
settings.

Overview

8
8
years of professional experience

Work History

Client Success Specialist

ALL SOUTH APPLIANCE
11.2023 - Current


  • Efficiently responded to customer inquiries via phone, email, and text, ensuring timely and professional service
  • Resolved customer complaints with a focus on first-contact resolution
  • Provided accurate information regarding appliances, services, policies, and warranties
  • Handled order processing and purchasing, maintaining detailed records across multiple systems
  • Updated weekly spreadsheet with open work orders from major building companies
  • Escalated complex issues as necessary, following company communication protocols
  • Consistently adhered to company guidelines and standards for customer service communication


PERSONAL BANKER

Regions Bank
06.2023 - 03.2024
  • Provided comprehensive customer support by answering inquiries and assisting with purchases and technical issues
  • Resolved complex problems through effective cross-department collaboration
  • Maintained detailed and accurate customer service records
  • Built strong customer relationships through personalized and attentive service
  • Remained calm and professional in high-pressure or challenging situations

RECEPTIONIST (TEMPORARY)

DOLEYS CLINIC
08.2022 - 10.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

STYLE CONSULTANT/CASHIER

TARGET
09.2017 - 07.2022


  • Delivered exceptional customer service by warmly greeting guests and offering knowledgeable assistance with in-store and online products
  • Maintained an organized and visually appealing sales floor through efficient restocking and merchandising
  • Handled transactions accurately and processed payments using various methods
  • Ensured smooth daily operations by safely managing merchandise and supporting store functions


STORE ASSOCIATE

GAP FACTORY
09.2017 - 07.2022
  • Promoted customer loyalty by educating shoppers on rewards programs
  • Provided knowledgeable assistance on products to enhance the shopping experience
  • Handled purchases and returns efficiently using a POS system
  • Maintained a clean and organized retail environment to support a positive customer experience

Education

- BUISNESS MANAGEMENT

LAWSON COMMUNITY COLLEGE
BIRMINGHAM AL

High School Diploma -

PINSON VALLEY HIGH SCHOOL
PINSON AL
05-2019

Skills

  • Data Entry
  • Problem-Solving Skills
  • Risk Management
  • Resource Planning
  • Process Improvement
  • Comprehensive Listening

Timeline

Client Success Specialist

ALL SOUTH APPLIANCE
11.2023 - Current

PERSONAL BANKER

Regions Bank
06.2023 - 03.2024

RECEPTIONIST (TEMPORARY)

DOLEYS CLINIC
08.2022 - 10.2022

STYLE CONSULTANT/CASHIER

TARGET
09.2017 - 07.2022

STORE ASSOCIATE

GAP FACTORY
09.2017 - 07.2022

- BUISNESS MANAGEMENT

LAWSON COMMUNITY COLLEGE

High School Diploma -

PINSON VALLEY HIGH SCHOOL